Good Customer Service Quotes

Don't try to be all things to all people. Concentrate on selling something unique that you know there is a need for, offer competitive pricing and good customer service. ~ Lillian Vernon

Follow through with basic values, and remember to provide good customer service. ~ Craig Newmark

Screw the competition - focus on good customer service. ~ Richard Branson

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service. ~ Susan Ward

Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. ~ Susan Ward

Our advertising partnership with Allegiant Air is a natural fit for us. Branding encompasses everything from good customer service to strategic advertising positioning and targeting. This in-air branding exercise will allow us to target a specific player demographic, while continuing to expand the presence of our brand throughout the continental United States. ~ Calvin Ayre

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised. ~ Richard Branson

CUSTOMER: Do you have any of those books where you can change the names of the main character to the name of the person you're giving the book to? Do you have Alice in Wonderland, but not Alice, I'd like Sarah in Wonderland.
BOOKSELLER: I'm afraid you have to buy those from the publisher, as they're a print on demand service.
CUSTOMER: Yeah, I don't really have time to do that. Do you have a copy of Alice? Then I can buy some Tipp-ex or something, and edit it. ~ Jen Campbell

Apple Stores Offer the Best Buying Experience and Customer Service On The Planet ~ Tim Cook

If you don't find a good deal for your customer, your competitor will. ~ Amit Kalantri

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries. ~ Bob Hayes

We're in the Customer Service business - we just happen to provide airline transportation. ~ Colleen Barrett

We have to change the culture from one in which people simply do their own job in their own function to make their own numbers look good (a vertical focus) to one in which people are focused horizontally on the customer and on improving value streams that deliver value across functions. ~ Jeffrey K. Liker

Approaches to differentiating can take many forms: design or brand image, technology, features, customer service, dealer network, or other dimensions. ~ Michael E. Porter

The TSA holds its screener work force to the highest standards of security and professionalism, .. and will continue to focus on these principles as critical elements in the ongoing effort to provide the traveling public with world-class security and world-class customer service. ~ Robert Johnson

We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee. ~ Horst Schulze

Anything a customer can do for themselves is where service stops and relevance begins. ~ Jim Blasingame

The only purpose of customer service is to change feelings. ~ Seth Godin

Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers."

It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders. ~ Ari Gold

When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better. ~ Gary L. Tooker

'Quality' means what will sell and do a customer some good - at least try to. ~ W. Edwards Deming

Starla, when you work in a restaurant, it's not called 'pie with ice cream on top.' It's called pie a la mode. Try saying it one time."
"A-la-mo," she pronounced.
"There's a good girl," Darius said, grinning. "The next time you ask a customer if he wants some dessert, you ask him if he wants pie Alamo. ~ Erin O'Riordan

In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier. ~ Stephen Covey

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%. ~ Jan Carlzon

Another way to show interest is to pretend you're conducting a job interview or review. Ask follow up questions, praise accomplishments and recognize efforts. A word of caution: this technique does not work as well with wealthy or powerful people. They are used to receiving praise and accolades and are more guarded about opening up to this technique. ~ Gabriel Aluisy

Since the dawn of time customer service has sucked. ~ Love T. Danielson

A natural adversary is a customer service representative. ~ Jon Jones

CUSTOMER: Which was the first Harry Potter book?
BOOKSELLER: The Philosopher's Stone.
CUSTOMER: And the second?
BOOKSELLER: The Chamber of Secrets.
CUSTOMER: I'l take The Chamber of Secrets. I don't want The Philosopher's Stone.
BOOKSELLER: Have you already read that one?
CUSTOMER: No, but with series of books I always find they take a while to really get going. I don't want to waste my time with the useless introductory stuff at the beginning.
BOOKSELLER: The story in Harry Potter actually starts right away. Personally, I do recommend that you start with the first book – and it's very good.
CUSTOMER: Are you working on commission?
BOOKSELLER: No.
CUSTOMER: Right. How many books are there in total?
BOOKSELLER: Seven.
CUSTOMER: Exactly. I'm not going to waste my money on the first book when there are so many others to buy. I'l take the second one.
BOOKSELLER: . . . If you're sure.
(One week later, the customer returns)
BOOKSELLER: Hi, did you want to buy a copy of The Prisoner of Azkaban?
CUSTOMER: What's that?
BOOKSELLER: It's the book after The Chamber of Secrets.
CUSTOMER: Oh, no, definitely not. I found that book far too confusing. I ask you, how on earth are children supposed to understand it if I can't? I mean, who the heck is that Voldemort guy anyway? No. I'm not going to bother with the rest.
BOOKSELLER: . . . ~ Jen Campbell

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? ~ Jeffrey Gitomer

We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company. ~ Sandy Carter

If most of your customers are grinding you on price, then your level of service is not obvious to them. Otherwise, they wouldn't grind you on just price because they would value the service you're giving them. ~ Grant Cardone

While paying attention to positive and negative feedback is very important, it is not enough. What also matters is acknowledging and responding to this feedback. This is how you nurture your relationship with your audience. ~ Cendrine Marrouat

People are not good at expressing their frustration. The best way to listen to the customer is through metrics. ~ Chris Hughes

Hailey winked, then came over to Callie. "Sit down and tell me what you need."

"A man?" she blurted, then shut her eyes. Damn. Totally not what she meant to say.

Hailey threw her head back and laughed. "It's about time you said that, although I don't know if you need a man so much as to get laid."

The other customer at the counter sputtered his coffee and Callie laughed, turning to him. "She meant that I don't need a man in my life, just an orgasm. I'm not a lesbian. Well, I made out with a couple girls when I was, like, nineteen, but that was just experimenting. It's good to make sure you're sure about what you want, you know?"

The man blushed hard, put money on the counter, and scurried away. ~ Carrie Ann Ryan

Whoever had coined the phrase, 'the customer is always right,' had clearly never worked in retail or customer service. And if they had, well, then they'd need to be hauled out into the street and beaten to death with plastic spoons. ~ William D. Arand

Customer complaints are the schoolbooks from which we learn. ~ Lou Gerstner

When the customer is wrong it is not a good idea to tell them. ~ Garrison Wynn

Saying "I'm sorry for the inconvenience" many times doesn't fix the fact that your process is a mess and you are not addressing it even now ~ Daren Martin

We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open. ~ Richard Hayne

Poke the box How do computer programmers learn their art? Is there a step-by-step process that guarantees you'll get good? All great programmers learn the same way. They poke the box. They code something and see what the computer does. They change it and see what the computer does. They repeat the process again and again until they figure out how the box works. The box might be a computer or it might be a market or it might be a customer or it might be your boss. It's a puzzle, one that can be solved in only one way - by poking. ~ Seth Godin

As a retailer, I would ask the customer, "What is it you want in life?" Whatever answer they give, I would help them to say the correct answer, or the most effective answer, for anyone - feeling good. ~ Wayne Dyer

Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day. ~ Amber Hurdle

I want to make beautiful clothes for women and men who appreciate detail and quality. The product must be the best but this is almost secondary to the service the customer will receive. ~ Tom Ford

Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store. ~ Giorgio Armani

Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts. ~ Ryan Holmes

Customer service teams at many companies have already embraced social media, often out of necessity. ~ Ryan Holmes