Great Customer Service Quotes

It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them. ~ David Yu

The best time to do great customer service is when a customer is upset. ~ Seth

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own. ~ Tony Hsieh

It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store. ~ Sophia Amoruso

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%. ~ Jan Carlzon

Customer service is the new marketing. ~ Derek Sivers

Anything a customer can do for themselves is where service stops and relevance begins. ~ Jim Blasingame

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service. ~ John P. Kotter

I'm in love with the customer service at Walmart. And by customer service I mean the customer is forced to self-checkout because there are two open lanes and 200 people trying to check out. ~ Jarod Kintz

What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth. ~ Barry Moltz

67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so. ~ Roy H. Williams

For every dilemma, find at least three or four possible solutions. The creative process leads to better results. ~ Marilyn Suttle

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ~ Sanjay Kumar

Carrie? Hello?"

"Keer-ee-eh," I said, emphasizing the middle vowel. Normally, I don't care if people mispronounce my name, unusual as it is, but I was annoyed at the distraction.

"Like the song?"

Turning, I leveled a glare at my interrupter. Not very good of me, customer-service wise, but I was not feeling myself. "Yes, I was named after the pop song," I said. "Exactly."

"Why would your mom do that?"

Because when you're eighteen and pregnant and unmarried and homeless and that song comes on the radio, it holds a lot of spiritual and emotional meaning to your immature and overwhelmed little self. But I didn't say that. Instead I shrugged. "Lots of parents name their kids after songs. ~ Genevieve Pearson

The aim of marketing is to know and understand the customer so well the
product or service fits him and sells itself. ~ Peter F. Drucker

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new ... If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot.
The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated. ~ Seth Godin

You know, young lady, it wouldn't hurt you to smile at your customers and thank them when they offer you their coupons. I don't think I've ever had such poor customer service. I don't have to shop here, especially with this kind of attitude. She was working herself up into a rage, her expression full of self-righteous indignation. ~ Rose Wynters

Customer service teams at many companies have already embraced social media, often out of necessity. ~ Ryan Holmes

Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development. ~ David J. Greer

This customer service person doesn't understand that this bill was paid and I am not going to pay it again. ~ Jon Jones

One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today's customers, the one that has serious consequences for businesses is this - today's customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today's consumer expects to be part of the conversation about the product and/or service on offer. Today's customer does not want to be fed with advertisements. Collaboration is what excites today's customer. ~ J. N. HALM

Ultimately, the purpose of a certification is to establish a particular level of proficiency in a discipline. Unfortunately, "social media" in and of itself, is not a discipline. Digital crisis management, on the other hand, is. So are digital customer service and online community management. This means that a certification program that focuses on social media without addressing each specific business function adapted to social media won't end up certifying anyone in much of anything. ~ Olivier J. Blanchard

Whether you're an opera singer, a legislator or customer service operator, there is a way that we can find common ground with our audience - be they young or old, Democrats or Republicans, rich or poor, religious or secular. ~ Charity Sunshine Tillemann-Dick

Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product. ~ Fred Wilson

SMMPortal is a platform where you can enhance the online presence of your social media accounts. Our mission is to accomplish customer loyalty. SMMPortal started this service for those who want growth of social media likes, downloads, impressions and much more. ~ Smmportal.com

The code-of-ethics playlist:
o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.
o Pride yourself in the diversity of your experience and know that you have a lot to offer.
o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.
o Have balance in your life and help others to do the same.
o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.
o Be approachable, listen carefully, and look people directly in the eyes when speaking.
o Be involved, know what is expected from you, and let others know what is expected from them.
o Recognize and acknowledge achievement.
o Celebrate, relive, and communicate your successes on an ongoing basis. ~ Lorii Myers

The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience. ~ Mario Batali

And they were relieved they found me alive, well and none the worse for wear. They cared and they didn't mind who knew it, not the hotel staff and customer onlookers, the police or the paramedics. Tough guys or not, I was one of them. I wasn't Ms. Townsend anymore. I was Sadie, Rock Chick. How great was that? ~ Kristen Ashley

Customer: This book has a couple of tears to some of the pages.

Me: Yes, unfortunately some of the older books haven't had as much love as they should have done from previous owners.

Customer: So, will you lower the price? It says here it's £20.

Me: I'm sorry but we take into account the condition of the books when we price them; if that book was in a better condition, it would be worth a lot more than £20.

Customer: Well, you can't have taken this tear here into account *points to page* or this one here *points to another page* because my son did those two minutes ago.

Me: So, the book is now more damaged than it was before, because of your son?

Customer: Yes. Exactly. So will you lower the price? ~ Jen Campbell

What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her this time. Don't skimp and don't cut corners when it comes to the external touches your brand makes. From experience I can tell you that you'll pay a much bigger price in customer retention if you go cheap when it comes to customer outreach and service. ~ Gabriel Aluisy

Be absorbed in what your customer is saying; be inspired by what your customer is meaning. ~ Chip R. Bell

Emilio appeared with wine before Cal could say anything, and Min beamed at him, grateful for the rescue. "Emilio, my darling. I forgot to mention cake boxes. Two hundred cake boxes."
"Already on it," Emilio said. "Nonna said you'd need them. She said to get four-inch-square boxes for three-inch-square cakes."
"I'm getting the boxes," Min said, nodding. "Sure. Great. Fine. Your grandmother is an angel and you are my hero. And of course, a genius with food."
"And you are my favorite customer." Emilio kissed her cheek and disappeared back into the kitchen.
"I love him," she told Cal.
"I noticed," Cal said. "Been seeing him behind my back, have you?"
"Yes," Min said. "We've been having conversations about cake."
"Whoa," Cal said. "For you, that's talking dirty. ~ Jennifer Crusie

I want to make beautiful clothes for women and men who appreciate detail and quality. The product must be the best but this is almost secondary to the service the customer will receive. ~ Tom Ford

Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day. ~ Amber Hurdle

It takes just a step to meet a potential customer! ~ Ernest Agyemang Yeboah

Saying "I'm sorry for the inconvenience" many times doesn't fix the fact that your process is a mess and you are not addressing it even now ~ Daren Martin

Poke the box How do computer programmers learn their art? Is there a step-by-step process that guarantees you'll get good? All great programmers learn the same way. They poke the box. They code something and see what the computer does. They change it and see what the computer does. They repeat the process again and again until they figure out how the box works. The box might be a computer or it might be a market or it might be a customer or it might be your boss. It's a puzzle, one that can be solved in only one way - by poking. ~ Seth Godin

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public. ~ Howard Schultz

If we don't take care of our customers, someone else will. ~ Edgar Mitchell