Gabriel Aluisy Famous Quotes
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An informal tone can ignore some grammar rules, crack jokes, and generally allows more creative freedom. When you need to come across as more friendly and likable, adopt a more informal tone. Brands that are specifically targeting Generation Y often take this approach.
What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her this time. Don't skimp and don't cut corners when it comes to the external touches your brand makes. From experience I can tell you that you'll pay a much bigger price in customer retention if you go cheap when it comes to customer outreach and service.
Great brands solve problems for their customers in profound ways because they understand the pain points and anticipate needs based on that understanding.
Brands who don't feed the need of the on-demand consumer are destined to fail.
Another way to show interest is to pretend you're conducting a job interview or review. Ask follow up questions, praise accomplishments and recognize efforts. A word of caution: this technique does not work as well with wealthy or powerful people. They are used to receiving praise and accolades and are more guarded about opening up to this technique.
