Quotes About Servicing Customers
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The shareholders who financed the risk taking had no real understanding of what the risk takers were doing, and, as the risk taking grew ever more complex, their understanding diminished. All that was clear was that the profits to be had from smart people making complicated bets overwhelmed anything that could be had from servicing customers, or allocating capital to productive enterprise. ~ Michael Lewis
Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers."
It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders. ~ Ari Gold
People want what's best for them, and they can switch on a dime, because there's always a new disruptor disrupting the last disruptor. So companies should just strive to keep changing and adapting to their customers' needs. ~ Ben Chestnut
At Microsoft, we're aspiring to have a living, learning culture with a growth mindset that allows us to learn from ourselves and our customers. These are the key attributes of the new culture at Microsoft, and I feel great about how it seems to be resonating and how it's seen as empowering. ~ Satya Nadella
Paranoia is acceptable in the new friendship paradigm. Worrying that your best employees or customers might leave is ok, as long as you put in place an active strategy to offset any possibility of that scenario. ~ Kevin Kelly
Discs and memory are far cheaper than annoying your customers. ~ Steve Huffman
The tantalizing scent transported me to a white, sandy beach lapped by a turquoise sea under a tropical sun. Lime and coconut were the getaway flavors my bakery customers needed in April, tax time. ~ Judith Fertig
Joe arrived late again, but cheerful as ever. He told us about dealing with the customer's FACC. This stood for 'Fear, Anxiety, Cynicism, and Confusion'.
Joe talked us through page four of the bible, regarding the Dichotomy within 'the Prospect'. This 'dichotomy' was between the pospect's 'conscience mind' and his 'subconscience mind'. The gifted salesman found a link between the two. I waited a little while and then asked if Joe didn't mean the prospect's 'conscious mind and his subconscious mind'. I hoped I'd get a laugh, but nobody noticed, nor was Joe openly thankful to me for the correction. ~ Benjamin Cheever
All businesses tend to pass costs onto customers. ~ Jamie Dimon
Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and respond on the mark. ~ Daniel Goleman
Other, dryer customers came and went, having just stepped out of their conveyances or popped down the street from their houses in the town. They left their umbrellas dripping at the door, and looked at her with that particular combination of sympathy and amusement that the soaked seem always to elicit in the dry. ~ Jo Baker
Every small business has to become a publisher - a publisher of marketing messages and customer resources, and a publisher of stories. ~ Jim Blasingame
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? ~ Jeffrey Gitomer
User habits are a competitive advantage. Products that change customer routines are less susceptible to attacks from other companies. ~ Nir Eyal
Your number one customers are your people. Look after employees first and then customers last. ~ Ian Hutchinson
You keep customers by delivering on your promises, fulfilling your commitments and continually investing in the quality of your relationships. ~ Brian Tracy
*Customer service* is seldom about the customer; it is usually about the seller's chances of making more money from that customer in future. ~ Mokokoma Mokhonoana
You business exist because your customers allow you to exist. Never forget it. ~ Timi Nadela
Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that "touch" us in the right places at the right times. After all, that is what "romancing" the customer is all about - feeing your way to the customer's heart. ~ J. N. HALM
Thus engaged, with her right elbow supported by her left hand, Madame Defarge said nothing when her lord came in, but coughed just one grain of cough. This, in combination with the lifting of her darkly defined eyebrows over her toothpick by the breadth of a line, suggested to her husband that he would do well to look round the shop among the customers, for any new customer who had dropped in while he stepped over the way.
The wine-shop keeper accordingly rolled his eyes about, until they rested upon an elderly gentleman and a young lady, who were seated in a corner. Other company were there: two playing cards, two playing dominoes, three standing by the counter lengthening out a short supply of wine. As he passed behind the counter, he took notice that the elderly gentleman said in a look to the young lady, "This is our man."
"What the devil do you do in that galley there?" said Monsieur Defarge to himself; "I don't know you."
But, he feigned not to notice the two strangers, and fell into discourse with the triumvirate of customers who were drinking at the counter.
"How goes it, Jacques?" said one of these three to Monsieur Defarge. "Is all the spilt wine swallowed?"
"Every drop, Jacques," answered Monsieur Defarge.
When this interchange of Christian name was effected, Madame Defarge, picking her teeth with her toothpick, coughed another grain of cough, and raised her eyebrows by the breadth of another line.Charles Dickens
We do everything wrong: instead of spending years perfecting our technology, we build a minimum viable product, an early product that is terrible, full of bugs and crash-your-computer-yes-really stability problems. Then we ship it to customers way before it's ready. And we charge money for it. After securing initial customers, we change the product constantly - much too fast by traditional standards - shipping new versions of our product dozens of times every single day. ~ Eric Ries
The hybrid engine costs a lot of money, and customers are hardly willing to spend so much more for a car. ~ Martin Winterkorn
As with all catalysts, the manager's function is to speed up the reaction between two substances, thus creating the desired end product. Specifically, the manager creates performance in each employee by speeding up the reaction between the employee's talent and the company's goals, and between the employee's talent and the customer's needs. ~ Marcus Buckingham
I will only sell coffee less than 48 hours out of the roaster to my customers, so they may enjoy coffee at its peak of flavor. I will only use the finest, most delicious and responsibly sourced beans. ~ James Freeman
As a software engineer, how do you feel if your code was running in the production environment being used by millions of customers 30 minutes after you commit it to source control? ~ Paul Swartout
We believe that a company's obligations extend far beyond its bottom line and its shareholders - to a wider constituency that includes employees, customers, suppliers, and the community. ~ John A. Byrne
We have built brands that resonate deeply with our customers. Our strategy to grow these brands is clear, and we have strong teams in place to execute this strategy. That is our formula for success. ~ Richard Hayne
America Online customers are upset because the company has decided to allow advertising in its chat rooms. I can see why: you got computer sex, you can download pornography, people are making dates with 10 year-olds. Hey, what's this? A Pepsi ad? They're ruining the integrity of the Internet! ~ Jay Leno
And just what do you think that would do to incentive?"
"You mean fright about not getting enough to eat, about not being able to pay the doctor, about not being able to give your family nice clothes, a safe, cheerful, comfortable place to live, a decent education, and a few good times? You mean shame about not knowing where the Money River is?"
"The what?"
"The Money River, where the wealth of the nation flows. We were born on the banks of it - and so were most of the mediocre people we grew up with, went to private schools with, sailed and played tennis with. We can slurp from that mighty river to our hearts' content. And we even take slurping lessons, so we can slurp more efficiently."
"Slurping lessons?"
"From lawyers! From tax consultants! From customers' men! We're born close enough to the river to drown ourselves and the next ten generations in wealth, simply using dippers and buckets. But we still hire the experts to teach us the use of aqueducts, dams, reservoirs, siphons, bucket brigades, and the Archimedes' screw. And our teachers in turn become rich, and their children become buyers of lessons in slurping."
"I wasn't aware that I slurped."
Eliot was fleetingly heartless, for he was thinking angrily in the abstract. "Born slurpers never are. And they can't imagine what the poor people are talking about when they say they hear somebody slurping. They don't even know what it means when somebody mentions the Money River. When on ~ Kurt Vonnegut Jr.
The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience. ~ Mario Batali
Permission Marketing is just like dating. It turns strangers into friends and friends into lifetime customers. Many of the rules of dating apply, and so do many of the benefits. ~ Seth Godin
Think about it. Right now, a whole generation of young (customers) in the United States has been brought up to take computers for granted. Pointing a mouse is no more mysterious to them than hitting the "on" button on the television is to their parents. ~ Andy Grove
I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key. ~ Howard Schultz
The real wages of potters are in the daily silent appreciations of each of their customers as they pour the morning tea from their teapot, or drink coffee from their mug, or eat dinner off their plate. To be this involved in the daily lives of people who appreciate and admire your work enough to buy it must bring deep reassurance. It is a kind of immortality you can enjoy while still living.
The same goes for the woodworker. You are part of the community. ~ Roger Deakin
At River Belle we don't just listen to our customers, we also try to anticipate their demands and be the first to market with the features that become industry standards. This extended variety of games is a huge step toward creating a one-stop gaming experience that makes a world of difference for our players. ~ Tim Johnson
To have a healthy and thriving business, there must be healthy relationships with the C.E.O.S. in the organization and I'm not referring to the Chief Executive Offficers. I am talking about the Customers, the Employees, the Owner (or stockholders), and the Suppliers. ~ James Hunter
Even in the virtual world, it's still all about "location, location, location." Furthermore, virtual-world sellers of products and content have very predictable demand patterns - once you understand where the target customers are. ~ David R. Bell
I have been saying this for some time, but customers are not interested in grand games with higher-quality graphics and sound and epic stories. Only people who do not know the video game business would advocate the release of next-generation machines when people are not interested in cutting-edge technologies. ~ Hiroshi Yamauchi
If you're on a network show, it's either some wacky sitcom or a drama where you're servicing a procedure. ~ Mark Feuerstein
Your company's most valuable asset is how it is known to its customers. ~ Brian Tracy
Apple Stores Offer the Best Buying Experience and Customer Service On The Planet ~ Tim Cook
Customers deposit money in a bank for interest; the bank lends that money to other people at a higher rate of interest. This isn't glamorous or interesting, but then banking is not supposed to resemble base jumping or hip-hop. ~ John Lanchester
What about the contacts your mum had?" his dad asked.
"I rang and spoke to four very polite computers who gave me all these options and then cut out on me. Then I tried the post office, because they were advertising, and I spoke to another computer. Very rude, that one. Don't think it recognized 'Are you shitting me?' as an option."
"You know why that is?"
"Why is that, Dominic?" Tom had asked drolly, because he knew he was going to be told why.
"Because we don't live in a society anymore, Tom. We live in an economy. We're not citizens. We're customers. That's what this government's done to us. ~ Melina Marchetta
To see like a customer, be like a customer. ~ Ron Kaufman
We rent one in three tuxedos in the U.S. and Canada, and if we make a mistake, our employees will deliver to the customer's home, office, or wedding. We get a couple hundred letters a week praising the service in our stores. ~ George Zimmer
But they bear the burden of being unpopular as proof of their importance - and these eminences turn the suspicion that less elevated customers are careful to disguise as courtesy into naked contempt and disdain. All the people one doesn't need right now are - for the person who will need them in a year's time - no more than air which he breathes but doesn't need to see. ~ Joseph Roth
The invention of mummification. This was believed to be the key to a happy afterlife; certainly there were no disgruntled customers coming back to say otherwise. ~ Leonard Mlodinow
