Inspiring Customer Service Quotes

There's a place in the world for any business that takes care of its customers-after the sale. ~ Harvey MacKay

We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee. ~ Horst Schulze

Customer complaints are the schoolbooks from which we learn. ~ Lou Gerstner

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? ~ Jeffrey Gitomer

Where's your instruction manual?" I asked him. "What's the baby
customer-service number? ~ Lisa Kleypas

It takes just a step to meet a potential customer! ~ Ernest Agyemang Yeboah

Carrie? Hello?"

"Keer-ee-eh," I said, emphasizing the middle vowel. Normally, I don't care if people mispronounce my name, unusual as it is, but I was annoyed at the distraction.

"Like the song?"

Turning, I leveled a glare at my interrupter. Not very good of me, customer-service wise, but I was not feeling myself. "Yes, I was named after the pop song," I said. "Exactly."

"Why would your mom do that?"

Because when you're eighteen and pregnant and unmarried and homeless and that song comes on the radio, it holds a lot of spiritual and emotional meaning to your immature and overwhelmed little self. But I didn't say that. Instead I shrugged. "Lots of parents name their kids after songs. ~ Genevieve Pearson

It is better to apologise later than to ask for permission now. It is called self leadership ~ Janna Cachola

Until you understand your customers - deeply and genuinely - you cannot hope to serve them ~ Rasheed Ogunlaru

Screw the competition - focus on good customer service. ~ Richard Branson

You never get a second chance to make a great first impression. Within a few seconds, with just a glance, people have judged your social and economic level, your level of education, and even your level of success. Within minutes, they've also decided your levels of intelligence, trustworthiness, competence, friendliness and confidence. Although these evaluations happen in an instant, they can last for years: first impressions are often indelible. ~ Olivia Fox Cabane

A satisfied customer. We should have him stuffed. ~ John Cleese

Quality and service are important, if you want to make a sale. If you want to keep a customer for life, keep your promises. ~ Heidi

Customer Romance does not just happen; neither is it dependent on just providing product or service for customers, nor is it a puzzling set of practices. Rather, it occurs as a result of a deliberate, thoughtful plan of action. Companies that are known to provide the best customer experiences have philosophies that guide them to take actions their competitors do not even dream of. ~ J. N. HALM

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first. ~ Brian Tracy

We stop at nothing, in offering a quality selection of your pet's everyday needs. Our Fast and Free India wide shipping service extends to +6500 pincodes covering small towns and metros across the country. We bundle up Easy Payment options on most popular pet brands in India with an selection of 3000+ products from all popular brands in dog, cat and fish supplies available in the Indian Pet Care Industry and then some. Our customer service team is a zealous lot to ensure an acme online shopping experience for the pet parents who shop with us. ~ Karan Gupta

You know that when a group of utility workers are withholding their customer service identification cards, they are likely engaging in some form of illegal activity at your home. ~ Steven Magee

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new ... If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot.
The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated. ~ Seth Godin

Who made the 999 call?"
"Dunno," said Purdy. "Mobile, probably."
It's officers like Purdy that give the Metropolitan Police its sterling reputation for customer service that makes us the envy of the civilised world. ~ Ben Aaronovitch

Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart. ~ J. N. HALM

for e-commerce websites looking to integrate ODR into their services, don't hide this assurance on a page three clicks away from the homepage. The benefits won't be reaped if the notification of the availability of ODR is not announced on the top levels. Put a sidebar on the customer service page, put it in the privacy policy, or even put a little news item on the homepage. Choose the Web seals you subscribe to and display carefully. Sign up for a seal that has a broader trust-in-transactions connotation, ~ Colin Rule

Our advertising partnership with Allegiant Air is a natural fit for us. Branding encompasses everything from good customer service to strategic advertising positioning and targeting. This in-air branding exercise will allow us to target a specific player demographic, while continuing to expand the presence of our brand throughout the continental United States. ~ Calvin Ayre

The fate of your company is in the hands of your people. Train them well. ~ Roy H. Williams

You know, young lady, it wouldn't hurt you to smile at your customers and thank them when they offer you their coupons. I don't think I've ever had such poor customer service. I don't have to shop here, especially with this kind of attitude. She was working herself up into a rage, her expression full of self-righteous indignation. ~ Rose Wynters

Follow through with basic values, and remember to provide good customer service. ~ Craig Newmark

She was the kind of shopkeeper who finishes the paragraph she is reading before waiting on the customer. ~ Cornell Woolrich

We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open. ~ Richard Hayne

By treating patients like customers, as nurse Amy Bozeman pointed out in a Scrubs magazine article, hospitals succumb to the ingrained cultural notion that the customer is always right. "Now we are told as nurses that our patients are customers, and that we need to provide excellent service so they will maintain loyalty to our hospitals," Bozeman wrote. "The patient is NOT always right. They just don't have the knowledge and training." Some hospitals have hired "customer service representatives," but empowering these nonmedical employees to pander to patients' whims can backfire. Comfort is not always the same thing as healthcare. As Bozeman suggested, when representatives give warm blankets to feverish patients or complimentary milk shakes to patients who are not supposed to eat, and nurses take them away, patients are not going to give high marks to the nurses. ~ Alexandra Robbins

I have come to realise that customers love companies that make them feel good about themselves - companies that reflect what they, the customers, believe about themselves. Customers fall in love with the company that says to them, "You are unique. You are great. We are the only ones who can make you feel that way. Fall in love with us and we will continue to make you feel great. ~ J. N. HALM

Service is a promise that cannot be seen, touched, or felt through any of our external senses. ~ Jag Randhawa

If you get into a customer service fight with a hooker, even if you're in the right, you're in the wrong. ~ Chelsea Handler

Friendly makes sales - and friendly generates repeat business. ~ Jeffrey Gitomer

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service. ~ John Sculley

When leaders reframe customers into guests, and results into experiences, profits escalate. ~ Eric Schiffer

Superior execution is vital to sustaining the success initiated by an innovative service concept. An innovator's service quality is usually more difficult to imitate than its service concept. This is because quality service comes from inspired leadership throughout an organization, a customer-minded corporate culture, excellent service-system design, the effective use of information and technology, and other factors that develop slowly in a company, if at all. ~ Leonard L. Berry

Most customer service people are great. It's that one customer service person from hell that drives me crazy! ~ Jon Jones

A convenience store is not merely a place where customers come to buy practical necessities, it has to be somewhere they can enjoy and take pleasure in discovering things they like. ~ Sayaka Murata

Never leave your customers wondering. ~ Kevin Stirtz

One of the key things that we did at Bank of North Dakota that I worked to try to do with our state economic development is make sure we are customer-service oriented. ~ John Hoeven

you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don't dare do this, you have to ask yourself why they were hired in the first place if you don't trust their judgement. And if you don't show them that level of confidence, you shouldn't expect much commitment from them in return. ~ Lars Kolind

Entrepreneurship is not a theory, it is an experiment. ~ Amit Kalantri

As a customer service representative; it is hard to deal with people who has an attitude when I pick up the phone. ~ Jon Jones

Anything a customer can do for themselves is where service stops and relevance begins. ~ Jim Blasingame

Whether you're an opera singer, a legislator or customer service operator, there is a way that we can find common ground with our audience - be they young or old, Democrats or Republicans, rich or poor, religious or secular. ~ Charity Sunshine Tillemann-Dick

The opportunity to co-create is a gift you give your customer as a way to summon their imagination. ~ Chip R. Bell

Our customers are not our competitors. We compete for them, not with them. ~ T Jay Taylor

Any investment in sales training is an investment in your own gross profits. ~ Roy H. Williams

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised. ~ Richard Branson

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply? ~ Ken Blanchard

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. ~ W. Edwards Deming

If you're a company, my advice is to remember that you can't have it both ways. You can't treat your customers like family one moment and then treat them impersonally - or, even worse, as a nuisance or a competitor - a moment later when this becomes more convenient or profitable. ~ Dan Ariely