Social Customer Service Quotes

People do not want more noise in their social media streams. They want entertainment, uplifting conversations, and products that last. Most importantly, they want to be taken seriously. ~ Cendrine Marrouat

The way you react to challenging situations will say a lot about you. Actually, it will make or break your business. ~ Cendrine Marrouat

While paying attention to positive and negative feedback is very important, it is not enough. What also matters is acknowledging and responding to this feedback. This is how you nurture your relationship with your audience. ~ Cendrine Marrouat

Downey Savings & Loan receives high ratings from its customers in California in areas related to personal service and for being customer focused. Downey customers are also twice as likely to visit a branch as their primary transaction method, which contributes to higher overall satisfaction levels. Multiple convenient locations and extended operating hours in supermarkets positively increase customer perceptions of convenience for Downey. ~ Jeffery Taylor

Dealing with a counter clerk at the phone company who had all the customer service skills of a homicidal sociopath on work release. ~ Jasmine Cresswell

Since the dawn of time customer service has sucked. ~ Love T. Danielson

I think private school is much better at customer service and making the parents feel better, especially in Los Angeles. It's almost like a spa for the parents where you drop your kids off, where they give you a beautifully baked thing and let the parents write their own newsletter about global warming. ~ Sandra Tsing Loh

A value-added step in a process is defined by three characteristics. First, the step must be something that the customer is willing to pay for. Second, the step must directly change the form, fit, or function of something to produce a product or service. The final characteristic of a value-added step is that it is so important that it must be done right every time to successfully produce the intended product or service. ~ Robert E. Hamm Jr.

Follow through with basic values, and remember to provide good customer service. ~ Craig Newmark

What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth. ~ Barry Moltz

I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature. ~ Edward Bellamy

This customer service person doesn't understand that this bill was paid and I am not going to pay it again. ~ Jon Jones

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers. ~ Sanjay Kumar

If we don't take care of our customers, someone else will. ~ Edgar Mitchell

What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her this time. Don't skimp and don't cut corners when it comes to the external touches your brand makes. From experience I can tell you that you'll pay a much bigger price in customer retention if you go cheap when it comes to customer outreach and service. ~ Gabriel Aluisy

No customer walks into your business,
gives you money and then says, "Dissatisfy me, please." Aim for 100% customer satisfaction. ~ Bill Quiseng

Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer. ~ W. Edwards Deming

Approaches to differentiating can take many forms: design or brand image, technology, features, customer service, dealer network, or other dimensions. ~ Michael E. Porter

That's me, keeping things bitchy from open to close." I turned around and gave him my customer service smile. ~ Katherine McIntyre

When the customer makes contact, he does not want a quote. He wants a commitment. ~ Ron Kaufman

Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT. ~ J. N. HALM

Customer Romance does not just happen; neither is it dependent on just providing product or service for customers, nor is it a puzzling set of practices. Rather, it occurs as a result of a deliberate, thoughtful plan of action. Companies that are known to provide the best customer experiences have philosophies that guide them to take actions their competitors do not even dream of. ~ J. N. HALM

Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer ... We need to take the customer's skin temperature daily. ~ Konosuke Matsushita

I was working in customer service and had a verbally abusive boss. One day, I decided to quit and pursue my acting passion with everything I had. One week after quitting, I booked 'One Life to Live.' ~ Tika Sumpter

It takes just a step to meet a potential customer! ~ Ernest Agyemang Yeboah

At Bruce's Air Conditioning, you can rest assured that you're going with a company that cares about service quality and customer support. Bruce's Air Conditioning has been providing expert, full-service residential and commercial heating, ventilation, air conditioning and HVAC repair in Gilbert. We want to become your first choice for an AC installation in Gilbert. Call us anytime at (480) 968-5652 to get started! ~ Bruce's Air Conditioning

Until you understand your customers - deeply and genuinely - you cannot hope to serve them ~ Rasheed Ogunlaru

When it first emerged, Twitter was widely derided as a frivolous distraction that was mostly good for telling your friends what you had for breakfast. Now it is being used to organize and share news about the Iranian political protests, to provide customer support for large corporations, to share interesting news items, and a thousand other applications that did not occur to the founders when they dreamed up the service in 2006. This is not just a case of cultural exaptation: people finding a new use for a tool designed to do something else. In Twitter's case, the users have been redesigning the tool itself. The convention of replying to another user with the @ symbol was spontaneously invented by the Twitter user base. Early Twitter users ported over a convention from the IRC messaging platform and began grouping a topic or event by the "hash-tag" as in "#30Rock" or "inauguration." The ability to search a live stream of tweets - which is likely to prove crucial to Twitter's ultimate business model, thanks to its advertising potential - was developed by another start-up altogether. Thanks to these innovations, following a live feed of tweets about an event - political debates or Lost episodes - has become a central part of the Twitter experience. But for the first year of Twitter's existence, that mode of interaction would have been technically impossible using Twitter. It's like inventing a toaster oven and then looking around a year later and discovering that all your custo ~ Steven Johnson

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself. ~ Tony Hsieh

Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that "touch" us in the right places at the right times. After all, that is what "romancing" the customer is all about - feeing your way to the customer's heart. ~ J. N. HALM

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. ~ Kevin Stirtz

I worked at Ikea as a customer service rep for two years and loved it. ~ Amber Riley

Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow. ~ Paul Clitheroe

The code-of-ethics playlist:
o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.
o Pride yourself in the diversity of your experience and know that you have a lot to offer.
o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.
o Have balance in your life and help others to do the same.
o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.
o Be approachable, listen carefully, and look people directly in the eyes when speaking.
o Be involved, know what is expected from you, and let others know what is expected from them.
o Recognize and acknowledge achievement.
o Celebrate, relive, and communicate your successes on an ongoing basis. ~ Lorii Myers

The goal as a company is to have customer service that is not just the best, but legendary. ~ Sam Walton

I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will - all the time ignoring and violating the natural principles and processes on which a high-trust culture is based. ~ Stephen R. Covey

Service heroes strive to exceed the customer's expectations. ~ Marilyn Suttle

What gets measured gets done. ~ Brett Blair

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity. ~ Leon Gorman