Customer Service Quotes

It is better to apologise later than to ask for permission now. It is called self leadership ~ Janna Cachola

I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised. Sir ~ Richard Branson

you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don't dare do this, you have to ask yourself why they were hired in the first place if you don't trust their judgement. And if you don't show them that level of confidence, you shouldn't expect much commitment from them in return. ~ Lars Kolind

I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death. ~ Craig Newmark

A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. ~ Christopher McCormick

Service is a promise that cannot be seen, touched, or felt through any of our external senses. ~ Jag Randhawa

When a customer is upset, remember that you're dealing with a person, not a problem. ~ Marilyn Suttle

I'm in love with the customer service at Walmart. And by customer service I mean the customer is forced to self-checkout because there are two open lanes and 200 people trying to check out. ~ Jarod Kintz

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ~ Sanjay Kumar

Most customer service people are great. It's that one customer service person from hell that drives me crazy! ~ Jon Jones

They were presently on hold with Comcast customer service and might not emerge for hours, if indeed they survived the ordeal at all. ~ Rick Riordan

The relationship between nurturance and moral self-interest can be seen most clearly in nurturant forms of business practice. It involves the humane treatment of employees, the creation of a safe and humane workplace, social and ecological responsibility, fairness in hiring and promotion, the building of a work community, the development of excellent communication between employees and management and between the company and its customers, opportunities for employee self-development, a positive role in the larger community, scrupulous honesty, a regard for one's customers and for the public, and excellent customer service. Policies such as these have increased the productivity and success of many businesses. They are models of how Nurturant Parent morality can function to help businesses be successful and to allow owners, investors, and employees to seek their self-interest within this moral system. Moral ~ George Lakoff

It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service. ~ Gary Vaynerchuk

Don't try to be all things to all people. Concentrate on selling something unique that you know there is a need for, offer competitive pricing and good customer service. ~ Lillian Vernon

Follow through with basic values, and remember to provide good customer service. ~ Craig Newmark

It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them. ~ David Yu

The goal as a company is to have customer service that is not just the best, but legendary. ~ Sam Walton

Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player. ~ Donald Norman

News of bad customer service reaches more than twice as many ears as praise for a good service experience. ~ Timi Nadela

Many corporate leaders and employees have the right intentions, but it can be overwhelming when you consider how everything is affected from leadership styles, to organizational structure, to employee engagement, to customer service an marketplace. ~ Simon Mainwaring

There's a place in the world for any business that takes care of its customers-after the sale. ~ Harvey MacKay

For a moment I think to myself, which connection is quicker to God? Telepathically or by email? Maybe there's a quicker turnaround time if I email my problems. I should probably start by apologizing and doing something spiritual to make up for my long absence. Would an Angel with poor customer service etiquette respond to my email? Is there an 800 holy number to dial? If so, which manual would the Angel be reading from? The Bible or the Qur'an? Does it matter? Would the Angel have Sister Mary sitting next to her, watching and coaching her on how to talk to people with issues? And how do you handle four billion calls a day? I suppose I would have to wait my turn in line, just like everyone else. ~ Sadiqua Hamdan

Create wow moments for your prospects and watch you online sentiment increase. ~ Stacey Kehoe

Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store. ~ Giorgio Armani

People do not want more noise in their social media streams. They want entertainment, uplifting conversations, and products that last. Most importantly, they want to be taken seriously. ~ Cendrine Marrouat

If most of your customers are grinding you on price, then your level of service is not obvious to them. Otherwise, they wouldn't grind you on just price because they would value the service you're giving them. ~ Grant Cardone

Anything a customer can do for themselves is where service stops and relevance begins. ~ Jim Blasingame

The way you react to challenging situations will say a lot about you. Actually, it will make or break your business. ~ Cendrine Marrouat

Access to inside your customer's imagination comes with learning and discovering together, out loud. ~ Chip R. Bell

If we don't take care of our customers, someone else will. ~ Edgar Mitchell

67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so. ~ Roy H. Williams

Delta Airlines recently proposed giving frequent flyers a controversial perk: the option of paying $5 extra to speak to a customer service agent in the United States, rather than be routed to a call center in India. Public disapproval led Delta to abandon the idea. ~ Michael J. Sandel

User interface is customer service for the computer. ~ Julie Larson-Green

The best time to do great customer service is when a customer is upset. ~ Seth

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. ~ Jeff Bezos

Curiosity is the secret map to accessing and mining your customer's imagination. ~ Chip R. Bell

Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers."

It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders. ~ Ari Gold

The purpose of every business and organization is to get and keep customers. ~ Shep Hyken

I have come to realise that customers love companies that make them feel good about themselves - companies that reflect what they, the customers, believe about themselves. Customers fall in love with the company that says to them, "You are unique. You are great. We are the only ones who can make you feel that way. Fall in love with us and we will continue to make you feel great. ~ J. N. HALM

The best way to help your consumers with your business is to treat your employees right so they give better customer service, empower them so they can provide faster solutions, and to treat your vendors and partners fairly and with respect so they can continually provide the best product and services to their ability. - Strong by Kailin Gow ~ Kailin Gow

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public. ~ Howard Schultz

Approaches to differentiating can take many forms: design or brand image, technology, features, customer service, dealer network, or other dimensions. ~ Michael E. Porter

Be absorbed in what your customer is saying; be inspired by what your customer is meaning. ~ Chip R. Bell

Customer: This book has a couple of tears to some of the pages.

Me: Yes, unfortunately some of the older books haven't had as much love as they should have done from previous owners.

Customer: So, will you lower the price? It says here it's £20.

Me: I'm sorry but we take into account the condition of the books when we price them; if that book was in a better condition, it would be worth a lot more than £20.

Customer: Well, you can't have taken this tear here into account *points to page* or this one here *points to another page* because my son did those two minutes ago.

Me: So, the book is now more damaged than it was before, because of your son?

Customer: Yes. Exactly. So will you lower the price? ~ Jen Campbell

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you. ~ Stewart Butterfield

Friendly makes sales - and friendly generates repeat business. ~ Jeffrey Gitomer

To quote a recent customer email, I really appreciate your thoughtful and professional response. I don't get that a lot from customer service. Usually, it's scripted nonsense that makes it seem like I've done something wrong. You've single-handedly improved my perception tenfold. Someone there ought to give you a pay raise. ~ Matt Mickiewicz

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new ... If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot.
The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated. ~ Seth Godin

We're in the Customer Service business - we just happen to provide airline transportation. ~ Colleen Barrett

Unless you are building a new company from the ground up and can install caring as your businesses' cornerstone, you have to be willing to embark on a completely cultural overhaul so that, like a local mom and pop shop, every employee is comfortable engaging in customer service, and does it authentically. ~ Gary Vaynerchuk

Customer: Forgotten my glasses, could you read the beginning of this book to me to see if I like it? ~ Jen Campbell

Apple, your products are expensive and your shops a bit weird, but I love your customer service. ~ Carmine Gallo

One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today's customers, the one that has serious consequences for businesses is this - today's customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today's consumer expects to be part of the conversation about the product and/or service on offer. Today's customer does not want to be fed with advertisements. Collaboration is what excites today's customer. ~ J. N. HALM

Your customers tune into W.I.I.F.M. ; are you broadcasting on this frequency ? ~ Colin Myles

We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee. ~ Horst Schulze

Customer service has everything to do with consistency, systems, training, and the habits you and your team create. ~ Amber Hurdle

The best feature of a product should really be the customer service. ~ Jason Fried

A convenience store is not merely a place where customers come to buy practical necessities, it has to be somewhere they can enjoy and take pleasure in discovering things they like. ~ Sayaka Murata

What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth. ~ Barry Moltz

Her parents didn't get it. Life was different now. The future, her future and that of everyone else her age, had blown up in slow motion. She lived the way she did because greed had sucked the juice out of the world and it was no longer possible to get one of those humble but promising jobs that led, with hard work and perseverance, to something that might be considered a career. Instead you competed with ambitious, underpaid people on the Indian subcontinent for the sucky customer service jobs, or you might choose to go the tech route and work as a coding slave, or sign noncompete and binding arbitration agreements with some major corporation that still required human bodies to do their dirty work for them. ~ Jean Thompson

Oh no. I got a customer service person from another country. ~ Jon Jones

for e-commerce websites looking to integrate ODR into their services, don't hide this assurance on a page three clicks away from the homepage. The benefits won't be reaped if the notification of the availability of ODR is not announced on the top levels. Put a sidebar on the customer service page, put it in the privacy policy, or even put a little news item on the homepage. Choose the Web seals you subscribe to and display carefully. Sign up for a seal that has a broader trust-in-transactions connotation, ~ Colin Rule

It takes just a step to meet a potential customer! ~ Ernest Agyemang Yeboah

Truth builds trust. ~ Marilyn Suttle

The most successful businesses have leaders that see the correlation between customer service and sales ... not as separate departments, but as complimentary components for growth. ~ Steve Maraboli

A satisfied customer. We should have him stuffed. ~ John Cleese

Since the dawn of time customer service has sucked. ~ Love T. Danielson

This customer service person doesn't understand that this bill was paid and I am not going to pay it again. ~ Jon Jones

Lawyer and technology writer Richard Koman, argued that Google has become a true believer in its own goodness, a belief which justifies its own set of rules regarding corporate ethics, anti-competition, customer service and its place in society. ~ Nicholas Carr

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA. ~ Herb Kelleher

The fate of your company is in the hands of your people. Train them well. ~ Roy H. Williams

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own. ~ Tony Hsieh

Being a mercenary, though ... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.
Even the people you're paid to shoot at?
Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon ~ Howard Tayler

Saying "I'm sorry for the inconvenience" many times doesn't fix the fact that your process is a mess and you are not addressing it even now ~ Daren Martin

I was working in customer service and had a verbally abusive boss. One day, I decided to quit and pursue my acting passion with everything I had. One week after quitting, I booked 'One Life to Live.' ~ Tika Sumpter

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline. ~ Harvey MacKay

How could anyone be so stupid as to trust a trader? The best thing I could do was pretend to others at Salomon that I had meant to screw the customer. People would respect that. That was called jamming. I had just jammed bonds, albeit unknowingly, for the first time. I had lost my innocence. ~ Michael Lewis

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila. ~ Timothy Noah

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers. ~ Tony Hsieh

Ultimately, the purpose of a certification is to establish a particular level of proficiency in a discipline. Unfortunately, "social media" in and of itself, is not a discipline. Digital crisis management, on the other hand, is. So are digital customer service and online community management. This means that a certification program that focuses on social media without addressing each specific business function adapted to social media won't end up certifying anyone in much of anything. ~ Olivier J. Blanchard

The things your guests want at 7:00 AM, are not the one they want at noon. We're entering the schizophrenic-customer-service-era ~ Simone Puorto

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive? ~ Simon Mainwaring

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change. ~ Marilyn Suttle

Entrepreneurship is not a theory, it is an experiment. ~ Amit Kalantri

In the world of innovation, wacky wins; logical loses. ~ Chip R. Bell

Don't just be everywhere, be everywhere that your clients are, where you matter most. ~ Bernard Kelvin Clive

Customer service teams at many companies have already embraced social media, often out of necessity. ~ Ryan Holmes

How you think about your customers influences how you respond to them. ~ Marilyn Suttle

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first. ~ Brian Tracy

Potential to increase the lifetime value of the customer. Usually marketing departments assume that the lifetime value of a customer is fixed when doing their ROI calculations. We view the lifetime value of a customer to be a moving target that can increase if we can create more and more positive emotional associations with our brand through every interaction that a person has with us. Another common trap that many marketers fall into is focusing too much on trying to figure out how to generate a lot of buzz, when really they should be focused on building engagement and trust. I can tell you that my mom has zero buzz, but when she says something, I listen. To that end, most of our efforts on the customer service and customer experience side actually happen after we've already made the sale and taken a customer's credit card number. ~ Tony Hsieh

As a customer service representative; it is hard to deal with people who has an attitude when I pick up the phone. ~ Jon Jones

Screw the competition - focus on good customer service. ~ Richard Branson

What gets measured, gets done. And what gets recognized gets done again, and even better. ~ Robert Crawford

Unlike Etsy, which is all handmade, we print and ship the products, not the designers. We relieve the designer from having to make and ship everything, package it, and provide customer service. All the designer has to do is submit art and keep doing what they love doing. ~ Mariam Naficy

Whether you're an opera singer, a legislator or customer service operator, there is a way that we can find common ground with our audience - be they young or old, Democrats or Republicans, rich or poor, religious or secular. ~ Charity Sunshine Tillemann-Dick

It's simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty. It converts into raving fans who will praise your team on Twitter, and Facebook, and talk about their experience over lunch with friends. There is no greater marketing for your product than happy, surprised, raving fans, and no reason you can't start now. ~ Sarah Hatter

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity. ~ Leon Gorman

Who made the 999 call?"
"Dunno," said Purdy. "Mobile, probably."
It's officers like Purdy that give the Metropolitan Police its sterling reputation for customer service that makes us the envy of the civilised world. ~ Ben Aaronovitch

I know you," he added, helping to arrange the blanket over my shoulders. "You won't drop the subject until I agree to check on your cousin, so I'll do it. But only under one condition."
"John," I said, whirling around to clutch his arm again.
"Don't get too excited," he warned. "You haven't heard the condition."
"Oh," I said, eagerly. "Whatever it is, I'll do it. Thank you. Alex has never had a very good life-his mother ran away when he was a baby, and his dad spent most of his life in jail…But, John, what is all this?" I swept my free hand out to indicate the people remaining on the dock, waiting for the boat John had said was arriving soon. I'd noticed some of them had blankets like the one he'd wrapped around me. "A new customer service initiative?"
John looked surprised at my change of topic…then uncomfortable. He stooped to reach for the driftwood Typhon had dashed up to drop at his feet. "I don't know what you mean," he said, stiffly.
"You're giving blankets away to keep them warm while they wait. When did this start happening?"
"You mentioned some things when you were here the last time…." He avoided meeting my gaze by tossing the stick for his dog. "They stayed with me."
My eyes widened. "Things I said?"
"About how I should treat the people who end up here." He paused at the approach of a wave-though it was yards off-and made quite a production of moving me, and my delicate slippers, out of its path. "So I decided to make a few ~ Meg Cabot

Customers expect richer experiences when they come into contact with our brands and richer experiences come from having rich dialogue. Businesses that refuse to become more open to rich dialogues with their customers will be punished badly. Businesses that are keen on only feeding customers with information without opening channels for customer feedback will soon find themselves left behind. Survival in these times calls for rich dialogue for richer experiences. ~ J. N. HALM