Chip R. Bell Famous Quotes
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Access to inside your customer's imagination comes with learning and discovering together, out loud.
Customers who are merely satisfied remain your customers only as long as everything goes their way.
Trust is something that happens within people only when it is created between people.
Be absorbed in what your customer is saying; be inspired by what your customer is meaning.
Partnership elasticity stretches the relationship so it can breathe, grow, and expand.
Curiosity is the secret map to accessing and mining your customer's imagination.
The opportunity to co-create is a gift you give your customer as a way to summon their imagination.
Giving advice is like playing pinball: only by pushing and pulling can you encourage the ball to go in a new direction and increase your score. But too much pushing and pulling can cause a tilt and stop the game.
In the world of innovation, wacky wins; logical loses.
