Customer Service Advice Quotes

Access to inside your customer's imagination comes with learning and discovering together, out loud. ~ Chip R. Bell

Curiosity is the secret map to accessing and mining your customer's imagination. ~ Chip R. Bell

Be absorbed in what your customer is saying; be inspired by what your customer is meaning. ~ Chip R. Bell

In the world of innovation, wacky wins; logical loses. ~ Chip R. Bell

The opportunity to co-create is a gift you give your customer as a way to summon their imagination. ~ Chip R. Bell

Partnership elasticity stretches the relationship so it can breathe, grow, and expand. ~ Chip R. Bell

How you think about your customers influences how you respond to them. ~ Marilyn Suttle

Your customers tune into W.I.I.F.M. ; are you broadcasting on this frequency ? ~ Colin Myles

Memorable customer service can only take place in a human-to-human situation. ~ Jeffrey Gitomer

If we don't take care of our customers, someone else will. ~ Edgar Mitchell

May I share with you a formula that in my judgment will help you and help me to journey well through mortality ... First, fill your mind with truth; second, fill your life with service; and third, fill your heart with love. ~ Thomas S. Monson

A value-added step in a process is defined by three characteristics. First, the step must be something that the customer is willing to pay for. Second, the step must directly change the form, fit, or function of something to produce a product or service. The final characteristic of a value-added step is that it is so important that it must be done right every time to successfully produce the intended product or service. ~ Robert E. Hamm Jr.

Quality and service are important, if you want to make a sale. If you want to keep a customer for life, keep your promises. ~ Heidi

Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart. ~ J. N. HALM

We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company. ~ Sandy Carter

This customer service person doesn't understand that this bill was paid and I am not going to pay it again. ~ Jon Jones

One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today's customers, the one that has serious consequences for businesses is this - today's customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today's consumer expects to be part of the conversation about the product and/or service on offer. Today's customer does not want to be fed with advertisements. Collaboration is what excites today's customer. ~ J. N. HALM

What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth. ~ Barry Moltz

Another way to show interest is to pretend you're conducting a job interview or review. Ask follow up questions, praise accomplishments and recognize efforts. A word of caution: this technique does not work as well with wealthy or powerful people. They are used to receiving praise and accolades and are more guarded about opening up to this technique. ~ Gabriel Aluisy

When you love someone's everything with your everything then you truly are in love. ~ Stephen Richards

He is Your Customer, the Reason behind Your Customs. ~ Vineet Raj Kapoor

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself. ~ Tony Hsieh

God wants us to use our resources to help others, but He does not want us to be naïve. Use the business, common and spiritual sense that God has blessed you with to stand up to people with unfair business practices. Study His word to see how He handles the enemy when it tries to disguise itself as a supportive customer of yours. The same family member asking you for a free service is the same person that would never think to negotiate their electric bill. The same church member who wants a discount is the same person who will go to a restaurant and not only pay the full bill, but tip the waitress on top of it! Do you not deserve that same respect and consideration? ~ V.L. Thompson

67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so. ~ Roy H. Williams

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply? ~ Ken Blanchard

We stop at nothing, in offering a quality selection of your pet's everyday needs. Our Fast and Free India wide shipping service extends to +6500 pincodes covering small towns and metros across the country. We bundle up Easy Payment options on most popular pet brands in India with an selection of 3000+ products from all popular brands in dog, cat and fish supplies available in the Indian Pet Care Industry and then some. Our customer service team is a zealous lot to ensure an acme online shopping experience for the pet parents who shop with us. ~ Karan Gupta

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ~ Sanjay Kumar

CUSTOMER: Do you have any of those books where you can change the names of the main character to the name of the person you're giving the book to? Do you have Alice in Wonderland, but not Alice, I'd like Sarah in Wonderland.
BOOKSELLER: I'm afraid you have to buy those from the publisher, as they're a print on demand service.
CUSTOMER: Yeah, I don't really have time to do that. Do you have a copy of Alice? Then I can buy some Tipp-ex or something, and edit it. ~ Jen Campbell

What gets measured, gets done. And what gets recognized gets done again, and even better. ~ Robert Crawford

When you put yourself in the customer's shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty. ~ Steve Maraboli

Many corporate leaders and employees have the right intentions, but it can be overwhelming when you consider how everything is affected from leadership styles, to organizational structure, to employee engagement, to customer service an marketplace. ~ Simon Mainwaring

The conception of perfect service is constantly expanding and must be handled by broad and liberal minded men who put equity and fairness above gain-who put a proper valuation upon a satisfied customer as an asset running into the thousands of dollars, and who love a job thoroughly well done and get a kick out of doing it. ~ Alvan Macauley

If you want to be outstanding, stop meeting expectations, start exceeding them ~ Saji Ijiyemi

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline. ~ Harvey MacKay

Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. ~ Susan Ward

The code-of-ethics playlist:
o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.
o Pride yourself in the diversity of your experience and know that you have a lot to offer.
o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.
o Have balance in your life and help others to do the same.
o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.
o Be approachable, listen carefully, and look people directly in the eyes when speaking.
o Be involved, know what is expected from you, and let others know what is expected from them.
o Recognize and acknowledge achievement.
o Celebrate, relive, and communicate your successes on an ongoing basis. ~ Lorii Myers

Friendly makes sales - and friendly generates repeat business. ~ Jeffrey Gitomer