Ibm Customer Quotes

This book does not exist. And if that doesn't deter you from buying it, then I'm also selling frozen alien flesh, a patch of Bigfoot's fur, and a patch of land on Pluto (limit one per customer). ~ Jarod Kintz

CUSTOMER (to their friend): God, the Famous Five titles realy were crap, weren't they? Five Go Camping. Five Go Off in a Caravan ... If it was Five Go Down To a Crack House it might be a bit more exciting. ~ Jen Campbell

Success Comes from listening to your customer. ~ Richard Branson

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. ~ James Cash Penney

Fear of foreign domination in India led the Janata Party, in the 1970s, to push for partial Indian ownership of all multinational firms within the country. The result was a spectacular pullback, by companies such as IBM and Coca-Cola, and a stagnant economy. ~ Peter Blair Henry

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right. ~ Charlie Trotter

Once IBM gains control of a market sector, they almost always stop innovation. They prevent innovation from happening. ~ Steve Jobs

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating. ~ Jeff Bezos

I have my own theory about why decline happens at companies like IBM or Microsoft. The company does a great job, innovates and becomes a monopoly or close to it in some field, and then the quality of the product becomes less important. The company starts valuing the great salesmen, because they're the ones who can move the needle on revenues, not the product engineers and designers. So the salespeople end up running the company. ~ Walter Isaacson

By treating patients like customers, as nurse Amy Bozeman pointed out in a Scrubs magazine article, hospitals succumb to the ingrained cultural notion that the customer is always right. "Now we are told as nurses that our patients are customers, and that we need to provide excellent service so they will maintain loyalty to our hospitals," Bozeman wrote. "The patient is NOT always right. They just don't have the knowledge and training." Some hospitals have hired "customer service representatives," but empowering these nonmedical employees to pander to patients' whims can backfire. Comfort is not always the same thing as healthcare. As Bozeman suggested, when representatives give warm blankets to feverish patients or complimentary milk shakes to patients who are not supposed to eat, and nurses take them away, patients are not going to give high marks to the nurses. ~ Alexandra Robbins

Son, you can't go around painting yourself black, you hear?"
"Why not, Papa?"
"Because they'll take you away."
"Why?"
"Because you shouldn't want to be like black people or Jewish people or anyone who is ... not us."
"Who are Jewish people?"
"You know my oldest customer, Mr. Kaufmann? Where we bought your shoes?"
"Yes."
"Well, he's Jewish."
"I didn't know that. Do you have to pay to be Jewish? Do you need a license?"
...
" ... you've got beautiful blond hair and big safe blue eyes. You should be happy with that; is that clear? ~ Markus Zusak

Know thyself. Know the customer. Innovate. ~ Beth Comstock

I didn't go to college, but if I did, I would've taken all my tests at a restaurant, 'cause 'The customer is always right.' ~ Mitch Hedberg

The reason they outperformed her was that they accepted each new "product" without trying to understand it. They got behind the new pitch wholeheartedly, even when it was risible and/or made no sense, and then, if a prospective customer had trouble understanding the "product," they didn't vocally agree that it sure was difficult to understand, didn't make a good-faith effort to explain the complicated reasoning behind it, but simply kept hammering on the written pitch. And clearly this was the path to success, and it was all a double disillusionment to Pip, who not only felt actively punished for using her brain but was presented every month with fresh evidence that Bay Area consumers on average responded better to a rote and semi-nonsensical pitch than to a well-meaning saleswoman trying to help them understand the offer. ~ Jonathan Franzen

I worked at Ikea as a customer service rep for two years and loved it. ~ Amber Riley

My dream was to grow up and get a job at IBM, like my dad. That seemed like a logical dream. ~ Jimmy Fallon

The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization. ~ Jan Carlzon

At a macro level, it's balancing the needs of consumers, advertisers and content owners. And if you talk to any one of those three customer sets in isolation, often times you won't delight the other two. So the hurdle we faced with Hulu Plus was, how can we thread this needle in a way that delights all three customer sets? ~ Jason Kilar

Any small business owner wears many hats. We [New View Window Cleaning] are the salesman, bookkeeper, scheduler, cleaner, customer complaint department, etc. If you aren't organized and willing to do all these things (at least in the beginning) you are better off working for someone. ~ Tony Evans

You never get a second chance to make a great first impression. Within a few seconds, with just a glance, people have judged your social and economic level, your level of education, and even your level of success. Within minutes, they've also decided your levels of intelligence, trustworthiness, competence, friendliness and confidence. Although these evaluations happen in an instant, they can last for years: first impressions are often indelible. ~ Olivia Fox Cabane

I've never been a waitress, hostess, bartender or any of the typical side jobs you'd expect an actor to have. This is partly because I've always been afraid of dropping plates on customer's heads. ~ Candace Kita

I am putting a mental jigsaw together of what a hobbit looks like, based on a composite of every customer I have ever sold a copy to. ~ Shaun Bythell

Just the other day I witnessed a disagreement between a waiter and a customer over whether the coffee he served her was a cappuccino or a latte. ~ Gloria Furman

The customer is always wrong. ~ Mistress Harley

An informed customer is a satisfied one. ~ Patricia Gaffney

Downey Savings & Loan receives high ratings from its customers in California in areas related to personal service and for being customer focused. Downey customers are also twice as likely to visit a branch as their primary transaction method, which contributes to higher overall satisfaction levels. Multiple convenient locations and extended operating hours in supermarkets positively increase customer perceptions of convenience for Downey. ~ Jeffery Taylor

Unless you have 100% customer satisfaction, you must improve. ~ Horst Schulze

It's simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty. It converts into raving fans who will praise your team on Twitter, and Facebook, and talk about their experience over lunch with friends. There is no greater marketing for your product than happy, surprised, raving fans, and no reason you can't start now. ~ Sarah Hatter

Don't just be everywhere, be everywhere that your clients are, where you matter most. ~ Bernard Kelvin Clive

There always has been a mystique and a romance about aviation, but in terms of the principles involved of satisfying your customer there's no difference between selling airlines seats and chocolate bars. ~ Mike Batt

You don't tip before I've delivered the service, mate." I may be a prostitute but I don't accept payment when I haven't worked for it. I'll be vulnerable to peculiar demands later on. "I want you to have it." Ali shifts his feet uncomfortably. He gazes at me for a long moment, seemingly debating what to say. "I...I want us to have sex as though we're making love." Making love? Jaysus. I scratch my head. I am at a loss why the words scare me. It's not like I don't understand what it's about, theoretically. "Okay. You mean more kisses and shit?" Ali laughs. "And shit." His face lights up and he looks about ten years younger. "Like cuddles." Cuddles. Hugs. Kisses. Luxuries for other people. Sex has been only sex to me in the last few years. I guess grown-ups sometimes need some tender loving care. Fuck knows why Ali wants that from me, but if it's what he fancies, it's not the weirdest request I've ever heard. "'Course. The customer is always right." A frown appears briefly on his handsome face. I take his hand and lead him into the bedroom. We are still standing when I start kissing him, slowly at first as if I need to taste his lips and savour them. All the while, I try to think of him
as someone I want. Strangely, it turns me on more than I care to admit. As I undress him, each small button of his shirt I undo brings expectation that thrills me. His strong hands seem too big for the same task, but they are delicate at the same time with the act of revealing my body. Soon ~ A. Zukowski

Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day. ~ Amber Hurdle

Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry. ~ Richard Hayne

Our advertising partnership with Allegiant Air is a natural fit for us. Branding encompasses everything from good customer service to strategic advertising positioning and targeting. This in-air branding exercise will allow us to target a specific player demographic, while continuing to expand the presence of our brand throughout the continental United States. ~ Calvin Ayre

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience. ~ Sam Walton

If it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system. ~ Jeff Bezos

IBM doesn't want its people to get frustrated and restless because it has them reaching for carrots they can't quit ~ Buck Rodgers

Wal-Mart impoverished its own customer base. Google is facing exactly the same issue long-term, although not yet. ~ Jaron Lanier

The important thing is, Hiro, that you have to understand the Mafia way. And the Mafia way is that we pursue larger goals under the guise of personal relationships. So, for example, when you were a pizza guy you didn't deliver pizzas fast because you made more money that way, or because it was some kind of a fucking policy. You did it because you were carrying out a personal covenant between Uncle Enzo and every customer. This is how we avoid the trap of self-perpetuating ideology. Ideology is a virus. So getting this chick back is more than just getting a chick back. It's the concrete manifestation of an abstract policy goal. And we like concrete - right, Vic? ~ Neal Stephenson

One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today's customers, the one that has serious consequences for businesses is this - today's customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today's consumer expects to be part of the conversation about the product and/or service on offer. Today's customer does not want to be fed with advertisements. Collaboration is what excites today's customer. ~ J. N. HALM

The third gentleman now stepped forth. A mighty man at cutting and drying, he was; a government officer; in his way (and in most other people's too), a professed pugilist; always in training, always with a system to force down the general throat like a bolus, always to be heard of at the bar of his little Public-office, ready to fight all England. To continue in fistic phraseology, he had a genius for coming up to the scratch, wherever and whatever it was, and proving himself an ugly customer. He would go in and damage any subject whatever with his right, follow up with his left, stop, exchange, counter, bore his opponent (he always fought All England) to the ropes, and fall upon him neatly. He was certain to knock the wind out of common sense, and render that unlucky adversary deaf to the call of time. And he had it in charge from high authority to bring about the great public-office Millennium, when Commissioners should reign upon earth. 'Very ~ Charles Dickens

Just recently I was in Target with my mom shopping, and out of the blue, I see this father and his two daughters and he says, 'Can they get a picture with you?' And I'm thinking to myself, 'Am I the one millionth customer or something?' ~ Atticus Shaffer

Successful companies will almost always be described in terms of a clear strategy, good organization, strong corporate culture, and customer focus. But whether these things drive company performance, or whether they're mainly attributions based on performance, is a different matter. ~ Phil Rosenzweig

If being the biggest company was a guarantee of success, we'd all be using IBM computers and driving GM cars. ~ James Surowiecki

Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste. ~ Eric Ries

I became a door-to-door IBM salesman in 1963, a job I had for six years. But most everyone thought it was a bad idea. Door-to-door salesmen were lower than used-car salesmen or attorneys. ~ James W. Murphy

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex. ~ Marcus Buckingham

What is our mission? Who is our customer? What does the customer value? What are our results? and What is our plan? ~ Peter F. Drucker