Ron Kaufman Quotes

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

The only way to go further than you've been is to take an extra step.

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

Service is the ultimate edge. Keep it sharp.

Q: When you are already in the lead, how do you to stay ahead?

Always be kind in your heart, spirit and mind.

Silent customers can be deadly. Encourage them to complain.

First be effective and then be efficient.

Unlimited efforts can produce unlimited results.

When the customer makes contact, he does not want a quote. He wants a commitment.

Challenge your own status quo - before someone else does.

You are as important as you make others feel.

Don't just talk about it, do it.

Plans turn promises into results and dreams into realities.

The right measure is not how many customers you've got, but how closely you hold them.

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Always aim for 100 percent and you'll always know where to improve.

Words not kept break more than a promise.

Quality is a choice. Choose to make it better.

The bottom line is a by-product of taking care of your main product - your customers.

Customers pay a price, but they remember the value.

Do what's right and you'll never go wrong.

Create a compelling service vision. When people want to, they will.

Vision with action makes a powerful reality.

If you want to interest people, make them think. If you want to inspire people, make them feel.

Your profits reflect the success of your customers.

Are you doing only what you must or doing all you can?

Constant acts of goodness are worth far more than rare acts of greatness.

Even a tiny step is one step closer to where you are going.

Always do what you can do instead of worrying about what you can't.

The true measure of what you put in, is what's received on the other end.

What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

Make your upper limit, no limit.

Procrastination is the beginning of poor performance.

Never rest on past success. Create something better.

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

Giving great service requires the right people and the right service tools.

Reaching out takes nothing more than a smile.

If they're going to remember the problem, make sure they remember it fondly.

Service is taking action to create value for someone else.

Every service problem is as an opportunity to show you care.

In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

What you did in the past is how you got to today. What you do today is how you will get to the future.

Tend your own garden: savor the blossoms, trim the weeds.

Selfless acts are a source of profound meaning for your self and your life.

Let today's strong performance be your starting point for tomorrow.

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

Only a well-oiled machine runs smoothly.

Crossing barriers can be as simple as a smile.

Quality is more than a promise, it's genuine performance.

Don't let doing enough be good enough.

Be the exception to the rule. It's the surest way to become exceptional.

When a customer asks what no one else has ever asked, pay close attention.

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

Let your customers say, 'Well, here I am,' while you say, 'There you are!'.

You can't always hire great service providers, but you can create them.

Focus not on who you are, but on what you can do for others.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

You can't find what doesn't exist, but you can create it.

Convince people and you win their minds. Inspire people and you win their hearts.

Industry jargon may not be a language your customer understands.

Preparation clears a pathway for success.

Give your customers what they want today, and help them see tomorrow.

What you want to be defines what you become.

Testimonials describe what has been, and are a promise of what is to come.

Instead of just asking 'How did I do?' ask 'How can I do more?'

Compromise in your arguments, not in your expectations.

To see like a customer, be like a customer.

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

Enjoy your work so that others may enjoy the results.

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

Make your service systems so strong that everyone looks like a genius.

You do more for yourself when you forget yourself.

Things that are obvious don't need to be talked about. Things that are missing, do.

There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

The most valuable person is the one who cherishes the value in others.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Meeting expectations is good. Exceeding expectations is better.

You can't stop change. Don't let it stop you.

What does your product really mean to the people who buy it?

Your promise means more than the words you use to give it.

Say it with words. Show it with action.

If you only give back what you get from other people, you're not giving as much as you can.

Making an honest mistake is acceptable. Failing to fix it is not.

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.