Quality Management Quotes

Real investment risk is measured not by the percent that a stock may decline in price in relation to the general market in a given period, but by the danger of a loss of quality and earnings power through economic changes or deterioration in management. ~ Benjamin Graham

The BBC's television, radio and online services remain an important part of British culture and the fact the BBC continues to thrive amongst audiences at home and abroad is testament to a professional and dedicated management team who are committed to providing a quality public service. ~ Pauline Neville-Jones

Quality begins with the intent, which is fixed by management. ~ W. Edwards Deming

If you think your management doesn't know what it's doing or that your organisation turns out low-quality software crap that embarrasses you, then leave. ~ Edward Yourdon

Theory of Evolution (Summary)
First, there were some amoebas. Deviant amoebas adapted better to the environment, thus becoming monkeys. Then came Total Quality Management. ~ Scott Adams

Quality is free, however - the Management Systems that proliferate it are not. ~ Jay Watson

What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide. ~ W. Edwards Deming

You do not install quality; you begin to work at it. ~ W. Edwards Deming

Improve quality, you automatically improve productivity. ~ W. Edwards Deming

In financial services, if you want to be the best in the industry, you first have to be the best in risk management and credit quality. It's the foundation for every other measure of success. There's almost no room for error. ~ John G. Stumpf

When hiring key employees, there are only two qualities to look for: judgement and taste. Almost everything else can be bought by the yard. ~ John W. Gardner

The potential of this nation is as boundless as the imagination and drive of the American people ... Quality management is not just a step. It must be a new style of working. Even a new style of thinking. The dedication to quality and excellence is more than good business; it's a way of life. ~ George H. W. Bush

Product investment, quality management, and all the things that are key for a car company - great, there has been no compromise in those aspects. But I feel there's a lot we could do on communication, particularly from a Chinese perspective. ~ Li Shufu

The 'Journey of quality' speaks of the paradigm of 'a process approach' of good inputs to a high success
in ISO9001:2008 Quality Management System: A Reference Guide
DIVYA SINGHAL, K. R. SINGHAL - 2012 ~ Priyavrat Thareja

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. ~ Joseph M. Juran

No nation has embraced Total Quality Management, e-commerce and e-government with greater enthusiasm than Dubai. Such innovations have given Dubai a competitive edge and an accelerated growth rate that few could match. ~ Abdul Aziz Al Ghurair

Quality, quality, quality: never waver from it, even when you don't see how you can afford to keep it up. When you compromise, you become a commodity and then you die ~ Gary Hirshberg

W. Edwards Deming, the chief instigator of the Total Quality Management movement that revolutionized manufacturing, told a story about a company that used a variety of flammable products in its production process. Unsurprisingly, fires frequently broke out in its plants. But the president of the company didn't think he had a situation problem; he thought he had a person problem. He sent a letter to every one of the company's 10,500 employees, pleading with them to set fewer fires. Ahem. (What ~ Chip Heath

The more you hardwire a company on total quality management, the more it is going to hurt breakthrough innovation, ~ Vijay Govindarajan

I dined with Legrandin on the terrace of his house by moonlight. "There is a charming quality, is there not," he said to me, "in this silence; for hearts that are wounded, as mine is, a novelist whom you will read in time to come asserts that there is no remedy but silence and shadow. And you see this, my boy, there comes in all our lives a time, towards which you still have far to go, when the weary eyes can endure but one kind of light, the light which a fine evening like this prepares for us in the stillroom for darkness, when the ears can listen to no music save what the moonlight breathes through the flute of silence. ~ Marcel Proust

And the voice spoke even more deliberately: ' ... but remember what is under the ocean of clouds: eternity.'
And suddenly that tranquil world, the world of such simple harmony that you discover as you rise above the clouds, took on an unfamiliar quality in my eyes. All that gentleness became a trap. In my mind's eye I saw that vast white trap laid out, right under my feet. Beneath it reigned neither the restlessness of men nor the living tumult and motion of cities, as one might have thought, but a silence that was even more absolute, a more final peace. That viscous whiteness was turning before my eyes into the boundary between the real and the unreal, between the known and the unknowable. And I was already beginning to sense that a spectacle has no meaning except when seen through a culture, a civilization, a professional craft. ~ Antoine De Saint Exupery

A person with a clear heart and open mind can experience the wilderness anywhere on earth. It is a quality of one's own consciousness. The planet is a wild place and will always be. ~ Gary Snyder

Cynics are spoiled romantics. They are always the ones who had the highest expectations at the start. They were once so naïve themselves that they despise naïvety more than any other quality. Alchemists, they turn grief to gold. They take quinine in their tonic, Campari with their soda - bitterness is an acquired taste. Cynics have learned to drink poison and like it. They are resourceful people, though the sad thing is, they know what's happened to them. They remember what they wanted to be when they grew up, and not a single one of them dreamt of becoming a cynic. ~ Lionel Shriver

Writing fiction is ... an endless and always defeated effort to capture some quality of life without killing it. ~ Rose Wilder Lane

It is not the quantity of time spent with your children that matter, but the quality. ~ AYODEJI AYORINDE

A manufactured interest has no staying quality - especially if it involves any hard work. ~ Margaret Deland

There's no nation under the sun can beat the English for ill-politeness: for my part, I hate the very sight of them; and so I shall only just visit a person of quality or two of my particular acquaintance, and then I shall go back again to France. ~ Fanny Burney

I hate gowns. It's a rare gown indeed that is cool. Most are elegant or whatever, a quality I don't put a big premium on. ~ Mindy Kaling

I believe that the ten billion people expected to be present at the end of the century will enjoy a far better quality of life if we conserve half of the planet for nature than if we consume nature entirely. ~ Edward O. Wilson

Music has an alchemical quality. And there's more than one voice on the piano. You have two hands. One can be playing a celestial melody while the other is doing quite the opposite. The joining of the profane and the sacred, or the passionate and the compassionate, happens right there on the keyboard. ~ Tori Amos

The techniques of kitsch, which are based on imitation, are rational and operate according to formulas; the remain rational even when their result has a highly irrational, even crazy, quality. ~ Hermann Broch

Now take all these qualities together: order, balance, evolution and intelligence. What you have is a description of love. It's not the popular ideal, it is the wizard's love - the force that upholds life and nurtures it. ~ Deepak Chopra

If I can't laugh at the fool I am I'll despair at the beast I am. You must laugh at yourself, Michael."
"I expect you're right," he said. "One must come out on the other side of despair before one can find that stony sanctuary."
"And laughing at yourself gives you freedom."
"From what?" asked Michael grimly.
"From hating yourself. One can be just as self-engrossed in self-hatred as self-love, and either way be as blind to the quality of those about you ... ~ Elizabeth Goudge

Economy denotes the the proper management of materials and of site, as well as a thrifty balancing of cost and common sense in the construction of works ... the architect does not demand things which cannot be found or made ready without great expense. For example: it is not everywhere that there is plenty of pitsand, rubble, fir, clear fir, and marble ... Where there is no pitsand, we must use the kinds washed up by rivers or by the sea ... and other problems we must solve in similar ways. ~ Marcus Vitruvius Pollio

If we want to really see the Buddha, we should observe his virtuous qualities. Whatever he taught, we should practise it. Only bowing to him is not enough. We need to renounce, give up, stop, so that we may see the Buddha. ~ Ajahn Chah

The main reason why historians have skated over the relationship of Victorian PMs with the press is that they haven't been looking for it. It takes a lecturer in media studies such as Paul Brighton to point out that media management was part of the job of a Victorian prime minister. ~ Jane Ridley

Product considerations in Luxury marketing Ultra luxury products are differentiated from ordinary products through unique aesthetics. An explanation of the quality is best described through omission of words followed by physical evidence and presentation. The brand's identity should be easily confirmed through a unique sensory experience. A visit ~ Adriaan Brits

Personal discipline is a most powerful character quality and one worthy of dedicating your life to nurturing. ~ Elizabeth George

Above even our physical well-being, a central value is keeping the state out of the private realm - our "persons, houses, papers, and effects," as the Fourth Amendment puts it. We do so precisely because that realm is the crucible of so many of the attributes typically associated with the quality of life - creativity, exploration, intimacy. ~ Glenn Greenwald

Management is the process of assuring that the program and objectives of the organization are implemented. Leadership on the other hand has to do with casting vision and motivating people. ~ John C. Maxwell

there's no such thing as time management since you can't manage something you can't control. ~ Christine Louise Hohlbaum

He spoke wistfully of a sudden leaving, a breaking of old ties, a flight into a strange world, ending in this dreary valley, and Ettie listened, her dark eyes gleaming with pity and with sympathy - those two qualities which may turn so rapidly and so naturally to love. ~ Arthur Conan Doyle

Still i knew because of my own feelings there was something wrong with me and i knew it wasnt only me. I knew it was everybody. It was like a bacteria or a cancer or a trance. It wasnt on the skin, it was in the soul. It showed itself in lonliness, lust, anger , jealousy and depression. It had people screwed up bad everywhere you went- at the store, at home, at church, it was ugly and deep. Lots of singers on the radio were singing about it and cops had jobs because of it. It was as if we were broken I thought, as if we were never supposed to feel these sticky emotions. It was as if we were cracked, coudlnt love right, couldnt feel good things for a long before screwing it all up.
I am talking about the broken quality of life. ~ Donald Miller

Time heals all wounds, unless you pick at them. ~ Shaun Alexander

The train swung around the curve, the engine puffing with short, heavy blasts, and they passed smoothly from sight that way, with that quality about them of shabby and timeless patience, of static serenity: that blending of childlike and ready incompetence and paradoxical reliability that tends and protects them it loves out of all reason and robs them steadily and evades responsibility and obligations by means too barefaced to be called subterfuge even and is taken in theft or evasion with only that frank and spontaneous admiration for the victor which a gentleman feels for anyone who beats him in a fair contest, and withal a fond and unflagging tolerance for whitefolk's vagaries like that of a grandparent for unpredictable and troublesome children, which I had forgotten. ~ William Faulkner

There is a form of eminence which does not depend on fate; it is an air which sets us apart and seems to prtend great things; it is the value which we unconsciously attach to ourselves; it is the quality which wins us deference of others; more than birth, position, or ability, it gives us ascendance. ~ Francois De La Rochefoucauld

People may forget the quantity of your works but cannot forget the quality of your works. ~ Ifeanyi Enoch Onuoha

Life depends on time and he who least values time and what to really do with his time will get to the end of the time in his lifetime only to ponder over the times he had in his life! Remember always; your lifetime: your life has been timed! ~ Ernest Agyemang Yeboah

For your business to stand out and succeed, you have to put a primary focus on the social media space, go in big (halfway will not do), and do it better than most, right from the start. ~ Brian E. Boyd Sr.

In truth, knowledge is a great and very useful quality; those who despise it give evidence enough of their stupidity. Yet I do not set its value at that extreme measure that some attribute to it, such as the philosopher Herillus, who find in it the sovereign good and think it has the power to make us wise and happy. ~ Michel De Montaigne

The great strength she had used in the old days to conquer and subdue, to win her will and to defend her way, seemed now a power but to protect the suffering and uphold the weak, and this she did, not alone in hovels but in the brilliant court and world of fashion, for there she found suffering and weakness also, all the more bitter and sorrowful since it dared not cry aloud. ~ Frances Hodgson Burnett

The point is, our health-care system is a terrible mess. It's expensive, wasteful, inefficient, unresponsive, and infested with lawyers. Which is why there has been a big push, in some quarters, to place it under the management of...
The federal government.
This is like saying that if your local police department has a corruption problem, the solution is to turn law enforcement over to the Sopranos. ~ Dave Barry

Try to understand why it is happening, from where it is coming, where the roots are, how it happens, how it functions, how it overpowers you, how in anger you become mad. Anger has happened before, it is happening now, but now add a new element to it, the element of understanding
and then the quality will change. Then, by and by, you will see that the more you understand anger, the less it happens. And when you understand it perfectly, it disappears. Understanding is like heat. When the heat comes to a particular point
one hundred degrees
the water disappears. ~ Rajneesh

An employee's inability to be wrong, obsessed with their personal agenda, or complacency with the comfort of their title and paycheck often keeps them stuck in selfish politics and silo mentalities. ~ Angela Lynne Craig

You can't solve a problem with the management of technology with more technology. ~ Bill Joy

What Mogo did was to take ultimate action to improve his quality of life. This is at the root of murder. We kill people to make our own lives better. We kill them because they are obstacles to our desires, because they make us unhappy, because they burden us, or because they keep calling us fucking wizards. Murder increases happiness. ~ Warren Ellis

He was a young man of savage & unexpected originality, a diseased genius & quite frankly, a mad genius. Imbeciles grow insane & in their insanity the imbecility remains stagnant or agitated; in the madness of a man of genius some genius often remains: the form & not the quality of intelligence has been affected; the fruit has been bruised in the fall, but has preserved all its perfume & all the savor of its pulp, hardly too ripe. ~ Remy De Gourmont

From the vast, invisible ocean of moonlight overhead fell, here and here, a slender, broken stream that seemed to plash against the intercepting branches and trickle to earth, forming small white pools among the clumps of laurel. But these leaks were few and served only to accentuate the blackness of his environment, which his imagination found it easy to people with all manner of unfamiliar shapes, menacing, uncanny, or merely grotesque.

He to whom the portentous conspiracy of night and solitude and silence in the heart of a great forest is not an unknown experience needs not to be told what another world it all is - how even the most commonplace and familiar objects take on another character. The trees group themselves differently; they draw closer together, as if in fear. The very silence has another quality than the silence of the day. And it is full of half-heard whispers, whispers that startle - ghosts of sounds long dead. There are living sounds, too, such as are never heard under other conditions: notes of strange night birds, the cries of small animals in sudden encounters with stealthy foes, or in their dreams, a rustling in the dead leaves - it may be the leap of a wood rat, it may be the footstep of a panther. What caused the breaking of that twig? What the low, alarmed twittering in that bushful of birds? There are sounds without a name, forms without substance, translations in space of objects which have not been seen to move, movements wherein nothin ~ Ambrose Bierce

...on a number of occasions this book has made reference to magic, and each time you've shaken your head, muttering such criticisms as "What does he mean by 'magic' anyhow? It's embarrassing to find a grown man talking about magic in such a manner. How can anybody take him seriously?" Or, as slightly more gracious readers have objected, "Doesn't the author realize that one can't write about magic? One can create it but not discuss it. It's much too gossamer for that. Magic can be neither described nor defined. Using words to describe magic is like using a screwdriver to slice roast beef."

To which the author now replies, Sorry, freeloaders, you're clever but you're not quite correct. Magic isn't the fuzzy, fragile, abstract and ephemeral quality you think it is. In fact, magic is distinguished from mysticism by its very concreteness and practicality. Whereas mysticism is manifest only in spiritual essence, in the transcendental state, magic demands a steady naturalistic base. Mysticism reveals the ethereal in the tangible. Magic makes something permanent out of the transitory, coaxes drama from the colloquial. ~ Tom Robbins

If you cannot explain how it is going to be useful to the customers than don't bother them with your products? Attractive prices, quality, brand image, durability, etc., everything is secondary, the primary thing is to fit your product in the middle of their need. ~ Shahenshah Hafeez Khan

But as the cerebellum degrades with age, so does the quality of memories. The memories are there, but they're not as good. ~ Bill Nye

While he digs he is free to let his mind wander, and he dreams his kingdom of pear trees in the orchard across to his left, growing skywards, gnarling, putting forth fat green soft fruits with ease each year. The trees that already grow in the orchards he loves almost as women in his life; the Catherine pear, the Chesil or pear Nouglas, the great Kentish pear, the Ruddick, the Red Garnet, the Norwich, the Windsor, the little green pear ripe at Kingsdon Feast; all thriving where they were planted in his father's ground at Lytes Cary before the management of the estate became his own responsibility as the eldest son. So much has happened these last six years since his father handed over and left for his house in Sherborne: there have been births and deaths - Anys herself was taken from him only last year. But the pear trees live on, reliably flowering and yielding variable quantities as an annual crop that defines the estate, and he has plans to add more. ~ Jane Borodale

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better. ~ W. Edwards Deming

God is neither manifest nor hidden; He is neither revealed nor unrevealed; there are no words to tell that which He is. He is without form, without quality, without decay. ~ Rabindranath Tagore

The rewards of art are not always commensurate with its quality. It affords a precarious living. ~ Walter J. Phillips

The Delusion of Lasting Success promises that building an enduring company is not only achievable but a worthwhile objective. Yet companies that have outperformed the market for long periods of time are not just rare, they are statistical artifacts that are observable only in retrospect. Companies that achieved lasting success may be best understood as having strung together many short-term successes. Pursuing a dream of enduring greatness may divert attention from the pressing need to win immediate battles.

The Delusion of Absolute Performance diverts our attention from the fact that success and failure always take place in a competitive environment. It may be comforting to believe that our success is entirely up to us, but as the example of Kmart demonstrated, a company can improve in absolute terms and still fall further behind in relative terms. Success in business means doing things better than rivals, not just doing things well. Believing that performance is absolute can cause us to take our eye off rivals and to avoid decisions that, while risky, may be essential for survival given the particular context of our industry and its competitive dynamics.

The Delusion of the Wrong End of the Stick lets us confuse causes and effects, actions and outcomes. We may look at a handful of extraordinarily successful companies and imagine that doing what they did can lead to success - when it might in fact lead mainly to higher volatility and a lower over ~ Philip M. Rosenzweig