Brandable Customer Experience Quotes

The question is not how to get managers' emotional commitment but why manager's don't give it even if they like their company. ~ Stan Slap

Man is born to dream, to be enlightened, to connect and to be fulfilled. Managers are too. ~ Stan Slap

My experience of coming out was very much centered around the bar scene. And what happened for me is that when I turned 18 and was old enough to get into certain gay bars in the French Quarter, I became a regular customer. ~ Christopher Rice

What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her this time. Don't skimp and don't cut corners when it comes to the external touches your brand makes. From experience I can tell you that you'll pay a much bigger price in customer retention if you go cheap when it comes to customer outreach and service. ~ Gabriel Aluisy

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key. ~ Howard Schultz

Shifting customer needs are common in today's marketplace. Businesses must be adaptive and responsive to change while delivering an exceptional customer experience to be competitive. Traditional development and delivery frameworks such as waterfall are often ineffective. In contrast, Scrum is a value-driven agile approach which incorporates adjustments based on regular and repeated customer and stakeholder feedback. And Scrum's built-in rapid response to change leads to substantial benefits such as fast time-to-market, higher satisfaction, and continuous improvement - which supports innovation and drives competitive advantage. ~ Scott M. Graffius

The opportunity to co-create is a gift you give your customer as a way to summon their imagination. ~ Chip R. Bell

It's simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty. It converts into raving fans who will praise your team on Twitter, and Facebook, and talk about their experience over lunch with friends. There is no greater marketing for your product than happy, surprised, raving fans, and no reason you can't start now. ~ Sarah Hatter

Accepting the key premise that the learner is the primary customer of schooling means others follow naturally ... The core business of schooling is learning, and the quality of learning experienced by all learners should be the standard against which performance is measured. ~ David Hood

It's not the customer's duty to be loyal to you; it's your duty to be loyal to your customers. Focus on quality, relevancy, and the BEST customer service possible. Make sure your business is creating a service experience so good that it inspires loyalty. ~ Steve Maraboli

At SAP, we see a dream for a simpler world, for a simpler SAP, and for a simpler customer experience. ~ Bill McDermott

We stop at nothing, in offering a quality selection of your pet's everyday needs. Our Fast and Free India wide shipping service extends to +6500 pincodes covering small towns and metros across the country. We bundle up Easy Payment options on most popular pet brands in India with an selection of 3000+ products from all popular brands in dog, cat and fish supplies available in the Indian Pet Care Industry and then some. Our customer service team is a zealous lot to ensure an acme online shopping experience for the pet parents who shop with us. ~ Karan Gupta

The entire customer or user experience-from raising awareness, to buying a product / taking action, to getting customer support-is going digital. ~ Colleen Jones

If it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system. ~ Jeff Bezos

What we know about the destination resort business is clearly established. But it's all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. It's customer experience that determines the longevity and endurance of these enterprises. ~ Steve Wynn

I'd rather spend money on things that improve the customer experience than on marketing. ~ Tony Hsieh

When it first emerged, Twitter was widely derided as a frivolous distraction that was mostly good for telling your friends what you had for breakfast. Now it is being used to organize and share news about the Iranian political protests, to provide customer support for large corporations, to share interesting news items, and a thousand other applications that did not occur to the founders when they dreamed up the service in 2006. This is not just a case of cultural exaptation: people finding a new use for a tool designed to do something else. In Twitter's case, the users have been redesigning the tool itself. The convention of replying to another user with the @ symbol was spontaneously invented by the Twitter user base. Early Twitter users ported over a convention from the IRC messaging platform and began grouping a topic or event by the "hash-tag" as in "#30Rock" or "inauguration." The ability to search a live stream of tweets - which is likely to prove crucial to Twitter's ultimate business model, thanks to its advertising potential - was developed by another start-up altogether. Thanks to these innovations, following a live feed of tweets about an event - political debates or Lost episodes - has become a central part of the Twitter experience. But for the first year of Twitter's existence, that mode of interaction would have been technically impossible using Twitter. It's like inventing a toaster oven and then looking around a year later and discovering that all your custo ~ Steven Johnson

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders. ~ Jack Welch

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive? ~ Simon Mainwaring

It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience. ~ Phil Pringle

There's something else about this list that really jumps out. Take another look at the top five attributes listed there - the key characteristics defining a world-class sales experience: Rep offers unique and valuable perspectives on the market. Rep helps me navigate alternatives. Rep provides ongoing advice or consultation. Rep helps me avoid potential land mines. Rep educates me on new issues and outcomes. Each of these attributes speaks directly to an urgent need of the customer not to buy something, but to learn something. They're looking to suppliers to help them identify new opportunities to cut costs, increase revenue, penetrate new markets, and mitigate risk in ways they themselves have not yet recognized. Essentially this is the customer - or 5,000 of them at least, all over the world - saying rather emphatically, "Stop wasting my time. Challenge me. Teach me something new. ~ Matthew Dixon

Digital Masters spend time understanding customer behavior and designing the customer experience from the outside in. A Digital Master figures out what customers do and why, where, and how they do it. The company then works out where and how the experience can be digitally enhanced across channels. ~ George Westerman

Apple Stores Offer the Best Buying Experience and Customer Service On The Planet ~ Tim Cook

A customer talking about their experience with you is worth ten times that which you write or say about yourself. ~ David J. Greer

News of bad customer service reaches more than twice as many ears as praise for a good service experience. ~ Timi Nadela

Partnership elasticity stretches the relationship so it can breathe, grow, and expand. ~ Chip R. Bell

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION. ~ Peter Drucker

Curiosity is the secret map to accessing and mining your customer's imagination. ~ Chip R. Bell

It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service. ~ Gary Vaynerchuk

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience. ~ Sam Walton

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service. ~ John Sculley

Our customers are not our competitors. We compete for them, not with them. ~ T Jay Taylor

Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings. ~ Howard Schultz