Russell L. Ackoff Famous Quotes
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Unless people can express themselves well in ordinary English, they don't know what they are talking about.
Successful problem solving requires finding the right solution to the right problem. We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.
To manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately.
A problem never exists in isolation; it is surrounded by other problems in space and time. The more of the context of a problem that a scientist can comprehend, the greater are his chances of finding a truly adequate solution.
Managers who don't know how to measure what they want settle for wanting what they can measure.
It is the satisfaction we derive from 'going there' in contrast to the satisfaction derived from 'getting there.' Recreation provides 'the pause that refreshes.' It recreates creators.
In systems thinking, increases in understanding are believed to be obtainable by expanding the systems to be understood, not by reducing them to their elements. Understanding proceeds from the whole to its parts, not from the parts to the whole as knowledge does.
The future is better dealt with using assumptions than forecasts.
Most managers receive much more data (if not information) than they can possibly absorb even if they spend all of their time trying to do so. Hence they already suffer from an information overload.
A good deal of the corporate planning I have observed is like a ritual rain dance; it has no effect on the weather that follows, but those who engage in it think it does. Moreover, it seems to me that much of the advice and instruction related to corporate planning is directed at improving the dancing, not the weather.
Our ability to solve problem is limited by our conception of what is feasible.
Errors of omission, lost opportunities, are generally more critical than errors of commission. Organizations fail or decline more frequently because of what they did not do than because of what they did.
It is far better to do the right thing wrong than to do the wrong thing right.
Art inspires, produces an unwillingness to settle for what we have and a desire for something better. It is the product and producer of creative activity, change; it is essential for continuous development.
The less we understand a phenomenon, the more variables we require to explain it.
The lower the rank of managers, the more they know about fewer things. The higher the rank of managers, the less they know about many things.
So much time is currently spent in worrying about the future that the present is allowed to go to hell.
We can only learn from mistakes, by identifying them, determining their source, and correcting them ... people learn more from their own mistakes than from the successes of others.
Nothing is harder to topple than a fact that supports a deeply held prejudice denied by its holder.
