Michael Martin Hammer Famous Quotes
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Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.
Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.
Heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business ... Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.
The transitional concept of management is reaching the end of the road.
Automating a mess yields an automated mess.
A successful career will no longer be about promotion. It will be about mastery.
Reengineering eliminates work, not jobs or people.
