Sheila Heen Famous Quotes
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Other people have all kinds of information about you that is invisible to you. How do you get feedback?
We swim in an ocean of feedback.
There are three kinds of feedback and organizations must utilize all three to be effective:
1. Evaluation. This rates you against standards and peers. It lets you know where you stand.
2. Coaching. This information helps you get better and learn. It is an engine for learning.
3. Appreciation. Most desire for feedback is usually for appreciation. It motivates us.
People won't give you feedback until they think you actually want it.
The fastest way to change the feedback culture in an organization is for the leaders to become better receivers.
The five C's of expanding your capacity.
1. Build your confidence.
2. Expand your connections.
3. Improve your competence.
4. Strengthen your character. If character is not strengthening your capacity is weakening. We need to check our leadership for leaks.
5. Increase your commitment.
Learning to receive feedback from each other is what leadership is all about.
