Suyog Ketkar Famous Quotes
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The success of the documentation efforts lies in the users being able to correctly locate and use the resolutions to their issues on time and retain that knowledge for later use.
As a technical communicator, I am an enabler of
information.
How much ever we may underpin cognitive learning theories in technical communication and document design, the users invariably learn more when they are unknowingly
involved in the learning process: users learn more when they aren't learning. Conclusively, we must focus on experimentation and empowerment, and not on learning alone.
Users notice good design only when it is missing.
Contextualization lies in bringing out the right messages from the abundant content; in sandwiching the subject between the background of information and the foreground of its utility.
