Susan Scott Quotes

Has a sense of humor. (Preferably warped.) We know who we are

We resent being talked to. We'd rather be talked with.

The world is changing. No matter what any of us is shopping for, we can find good products, good services, good solutions. We want to enjoy the experience of using those products, those services. This firm doesn't have a lock on brilliance. Your prospective clients can find that elsewhere. They want to enjoy the experience of implementing a brilliant solution in collegial and congenial partnership with teh people who brought it to them.

Listen. In every office you hear the threads of love and joy and fear and guilt, the cries for celebration and reassurance, and somehow you know that connecting those threads is what you are supposed to do and business takes care of itself.

What matters anywhere in your organization, matters everywhere in your organization.

What is needed now is for leaders to become more open, more flexible, less egoistic and less hypocritical. We must loosen our death grip on whatever we believe to be the truth simply because it is how we want the truth to look. We must be honest with ourselves and invite honesty from others.

Accountable Authentic Collaborative Courageous Passionate Lifelong learner Welcomes feedback Biased toward action Solution oriented Change agent

Her people, the Half-Lights, were the by-blows of the full-blood Magicians and humans. As such, they were outcasts from both kingdoms. Their magic was too unpredictable for the magicians, and too magic - period - for the humans.

The great differentiator going forward, the next frontier for exponential growth, the place where individuals and organizations will find a new and sustainable competitive edge, resides in the area of human connectivity.

How can something as necessary as breathing be immoral?

Beauty and power was commonplace to the dragons as mud and manure to a stable boy.

Remember that what gets talked about and how it gets talked about determines what will happen. Or won't happen. And that we succeed or fail, gradually then suddenly, one conversation at a time.

The dragon marking rested, his fangs concealed and his eyes shut.
"Your dragon is pleased," she said.
"Indeed, he is.

Once you achieve intimacy and connection, I predict that innovation, partnership, execution and success won't be far behind.

I have not yet witnessed a spontaneous recovery from incompetence.

I want us all to stop thinking only in terms of accomplishments, of task and completion, of beating the competition, of gathering income and merchandise, of winning praise, and instead, live our lives forging the deepest relationships we can with ourselves and with one another. i want us to respond to adversity by deepening our engagement in our lives. It isn't complicated.

Everyone wants one person in the world to whom they can tell the truth and from whom they will hear the truth. Become that person.

Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.

As a leader, you get what you tolerate. People do not repeat behavior unless it is rewarded.

There is something within us that responds deeply to people who level with us.

The big deal is that if employees aren't engaged, your company will suffer.