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Gary Klein is a renowned and expert researcher on decision-making and cites the following aspects that experts have the ability to see which novices do not.196 1. Experts see patterns that novices do not detect. 2. Experts see anomalies - events that did not happen. 3. Experts see the big picture (situational awareness). 4. Experts create opportunities and improvisations. 5. Experts have the ability to predict future events using their previous experiences. 6. Experts see differences too small for novices to detect. 7. Experts know their own limitations. With an understanding of the differences between the experienced and the novice, we can begin to design a plan to overcome the shortfalls. Fortunately, understanding that it isn't a "matter of intelligence, but a matter of experience" means that we can systematically set about gaining the experience necessary.
