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was speaking to hospitality associates at the Four Seasons Hotel in Miami, Florida, when one very young, very skinny, and very brave associate stood up. He said, "I didn't have a father, so I don't know how to properly button my jacket. Do I leave the last button open? When I need help with things like this, I don't know where to look for answers." After that tug at my heart, I wrote this career reference book specifically directed at hospitality associates globally. Hospitality Management: People Skills and Manners On and Off the Job covers just about every area of the hospitality associate's professional and personal life.
