John Seddon Famous Quotes
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command-and-control management has created service organizations that are full of waste, offer poor service, depress the morale of those who work in them and are beset with management factories that not only do not contribute to improving the work, but actually make it worse. The management principles that have guided the development of these organizations are logical - but it's the wrong logic. The
The measures themselves are easily distorted to suit reporting purposes.
As managers develop the systems approach, they learn to use computers for the things they are good at and to the contrary avoid using computers for things that people are good at. The consequences are fewer computer systems and more control. I
