Edgar H Schein Famous Quotes
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we know intuitively and from experience that we work better in a complex interdependent task with someone we know and trust, but we are not prepared to spend the effort, time, and money to ensure that such relationships are built. We value such relationships when they are built as part of the work itself, as in military operations where soldiers form intense personal relationships with their buddies. We admire the loyalty to each other and the heroism that is displayed on behalf of someone with whom one has a relationship, but when we see such deep relationships in a business organization, we consider it unusual. And programs for team building are often the first things cut in the budget when cost issues arise. The
In building the helping relationship, encouragement - via positive reinforcement - certainly seems appropriate. But if it is not sensitively handled, such encouragement can quickly become patronizing and insulting. My
In my personal life, especially as I am aging, I find that the biggest mistakes I make and the biggest risks I run all result form mindless hurrying.
When we don't get acknowledgment or feel that we are giving more than we are getting out of conversations or feel talked down to, we become anxious, disrespected, and humiliated. Humble
Most of my important lessons about life have come from recognizing how others from a different culture view things.
We know that negative reinforcement or punishment works well for behavior that should be eliminated. And we know from feedback theory that the best kind of feedback is descriptive because the client can then make the evaluation. These are valid guidelines but they don't solve some of the subtle issues that can arise in the relationship.
The culture of Do and Tell does not teach us how to change pace, decelerate, take stock of what we are doing, observe ourselves and others, try new behaviors, build new relationships.
When we get to know someone personally and can work with him or her on a more personal level, this is Level Two, which is essential for real help to occur. Level Two trust implies that we are willing to make promises and will keep them. Level Two openness implies that with respect to our joint task we will share all relevant information and will not lie to one another.
Minimize inappropriate encouragement.
