Alex Kerr Quotes

Japan has a fundamental problem with information itself: it's often lacking, and when it does exist, is fuzzy at its best, bogus at its worst. In this respect, Japan's traditional culture stands squarely at odds with modernity - and the problem will persist. The issue of hidden or falsified information strikes at such deeply rooted social attitudes that the nation may never entirely come to grips with it. Because of this, one may confidently predict that in the coming decades Japan will continue to have trouble digesting new ideas from abroad - and will find it more and more difficult to manage its own increasingly baroque and byzantine internal systems.

Tatemae is a charming attitude when it means that everyone should look at the other way at a guest's faux pas in the tearoom; it has dangerous and unpredictable results when applied to corporate balance sheets, drug testing, and nuclear-power safety reports.

Since the 1970s, Japanese quality has become a byword, and many a book and article has been penned on the subject of Kaizen, 'improvement,' a form of corporate culture in which employers encourage their workers to submit ideas that will polish and improve efficiency. The writers on Kaizen, however, overlooked one weakness in this approach, which seemed minor at the time but has seriously impacted Japan's technology. Kaizen's emphasis is entirely on positive recommendations; there is no mechanism to deal with negative criticism, no way to disclose faults or mistakes - and this leads to a fundamental problem of information. People keep silent about embarrassing errors, with the result that problems are never solved.