Excellence In Customer Service Quotes

At Bruce's Air Conditioning, you can rest assured that you're going with a company that cares about service quality and customer support. Bruce's Air Conditioning has been providing expert, full-service residential and commercial heating, ventilation, air conditioning and HVAC repair in Gilbert. We want to become your first choice for an AC installation in Gilbert. Call us anytime at (480) 968-5652 to get started! ~ Bruce's Air Conditioning

for e-commerce websites looking to integrate ODR into their services, don't hide this assurance on a page three clicks away from the homepage. The benefits won't be reaped if the notification of the availability of ODR is not announced on the top levels. Put a sidebar on the customer service page, put it in the privacy policy, or even put a little news item on the homepage. Choose the Web seals you subscribe to and display carefully. Sign up for a seal that has a broader trust-in-transactions connotation, ~ Colin Rule

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries. ~ Bob Hayes

Be absorbed in what your customer is saying; be inspired by what your customer is meaning. ~ Chip R. Bell

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while. ~ Napoleon Hill

The key activities are not to be found in books. They emerge from analysis of the specific enterprise. Two enterprises that to an outsider appear to be in an identical line of business may well end up defining their key activities quite differently. One, for instance, may put production in the centre; the other, customer service. Only two key activities are always present in any organization: there is always the management of people and there is always the management of money. The rest has to be determined by the people within looking at the enterprise and at their own jobs, values, and goals. ~ Peter F. Drucker

Superior execution is vital to sustaining the success initiated by an innovative service concept. An innovator's service quality is usually more difficult to imitate than its service concept. This is because quality service comes from inspired leadership throughout an organization, a customer-minded corporate culture, excellent service-system design, the effective use of information and technology, and other factors that develop slowly in a company, if at all. ~ Leonard L. Berry

To achieve Operational Excellence, management has to coach, guide, teach, and instill the concept of getting rid of the use of management in supporting the flow of product to the customer ~ Kevin J. Duggan

Unless you are building a new company from the ground up and can install caring as your businesses' cornerstone, you have to be willing to embark on a completely cultural overhaul so that, like a local mom and pop shop, every employee is comfortable engaging in customer service, and does it authentically. ~ Gary Vaynerchuk

Any investment in sales training is an investment in your own gross profits. ~ Roy H. Williams

I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature. ~ Edward Bellamy

Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day. ~ Amber Hurdle

I think private school is much better at customer service and making the parents feel better, especially in Los Angeles. It's almost like a spa for the parents where you drop your kids off, where they give you a beautifully baked thing and let the parents write their own newsletter about global warming. ~ Sandra Tsing Loh

you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don't dare do this, you have to ask yourself why they were hired in the first place if you don't trust their judgement. And if you don't show them that level of confidence, you shouldn't expect much commitment from them in return. ~ Lars Kolind

I'm in love with the customer service at Walmart. And by customer service I mean the customer is forced to self-checkout because there are two open lanes and 200 people trying to check out. ~ Jarod Kintz

Being a mercenary, though ... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.
Even the people you're paid to shoot at?
Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon ~ Howard Tayler

Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed. ~ Tapan Singhel

It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them. ~ David Yu

We're in the Customer Service business - we just happen to provide airline transportation. ~ Colleen Barrett

I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will - all the time ignoring and violating the natural principles and processes on which a high-trust culture is based. ~ Stephen R. Covey

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service. ~ John Sculley

I have come to realise that customers love companies that make them feel good about themselves - companies that reflect what they, the customers, believe about themselves. Customers fall in love with the company that says to them, "You are unique. You are great. We are the only ones who can make you feel that way. Fall in love with us and we will continue to make you feel great. ~ J. N. HALM

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila. ~ Timothy Noah

I know you," he added, helping to arrange the blanket over my shoulders. "You won't drop the subject until I agree to check on your cousin, so I'll do it. But only under one condition."
"John," I said, whirling around to clutch his arm again.
"Don't get too excited," he warned. "You haven't heard the condition."
"Oh," I said, eagerly. "Whatever it is, I'll do it. Thank you. Alex has never had a very good life-his mother ran away when he was a baby, and his dad spent most of his life in jail…But, John, what is all this?" I swept my free hand out to indicate the people remaining on the dock, waiting for the boat John had said was arriving soon. I'd noticed some of them had blankets like the one he'd wrapped around me. "A new customer service initiative?"
John looked surprised at my change of topic…then uncomfortable. He stooped to reach for the driftwood Typhon had dashed up to drop at his feet. "I don't know what you mean," he said, stiffly.
"You're giving blankets away to keep them warm while they wait. When did this start happening?"
"You mentioned some things when you were here the last time…." He avoided meeting my gaze by tossing the stick for his dog. "They stayed with me."
My eyes widened. "Things I said?"
"About how I should treat the people who end up here." He paused at the approach of a wave-though it was yards off-and made quite a production of moving me, and my delicate slippers, out of its path. "So I decided to make a few ~ Meg Cabot

Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store. ~ Giorgio Armani

Our advertising partnership with Allegiant Air is a natural fit for us. Branding encompasses everything from good customer service to strategic advertising positioning and targeting. This in-air branding exercise will allow us to target a specific player demographic, while continuing to expand the presence of our brand throughout the continental United States. ~ Calvin Ayre

For a moment I think to myself, which connection is quicker to God? Telepathically or by email? Maybe there's a quicker turnaround time if I email my problems. I should probably start by apologizing and doing something spiritual to make up for my long absence. Would an Angel with poor customer service etiquette respond to my email? Is there an 800 holy number to dial? If so, which manual would the Angel be reading from? The Bible or the Qur'an? Does it matter? Would the Angel have Sister Mary sitting next to her, watching and coaching her on how to talk to people with issues? And how do you handle four billion calls a day? I suppose I would have to wait my turn in line, just like everyone else. ~ Sadiqua Hamdan

One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today's customers, the one that has serious consequences for businesses is this - today's customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today's consumer expects to be part of the conversation about the product and/or service on offer. Today's customer does not want to be fed with advertisements. Collaboration is what excites today's customer. ~ J. N. HALM

It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service. ~ Gary Vaynerchuk

When it first emerged, Twitter was widely derided as a frivolous distraction that was mostly good for telling your friends what you had for breakfast. Now it is being used to organize and share news about the Iranian political protests, to provide customer support for large corporations, to share interesting news items, and a thousand other applications that did not occur to the founders when they dreamed up the service in 2006. This is not just a case of cultural exaptation: people finding a new use for a tool designed to do something else. In Twitter's case, the users have been redesigning the tool itself. The convention of replying to another user with the @ symbol was spontaneously invented by the Twitter user base. Early Twitter users ported over a convention from the IRC messaging platform and began grouping a topic or event by the "hash-tag" as in "#30Rock" or "inauguration." The ability to search a live stream of tweets - which is likely to prove crucial to Twitter's ultimate business model, thanks to its advertising potential - was developed by another start-up altogether. Thanks to these innovations, following a live feed of tweets about an event - political debates or Lost episodes - has become a central part of the Twitter experience. But for the first year of Twitter's existence, that mode of interaction would have been technically impossible using Twitter. It's like inventing a toaster oven and then looking around a year later and discovering that all your custo ~ Steven Johnson

Whether you sell hamburgers or computers, we're all in the customer service business. Our goal must be to exceed our customers' expectations every day. ~ Dave Thomas