Phil Crosby Famous Quotes
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Improving quality requires a culture change, not just a new diet.
Eliminating what is not wanted or needed is profitable in itself.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
Change should be a friend. It should happen by plan, not by accident.
The cost of quality is the expense of doing things wrong.
Quality has to be caused, not controlled.
You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.
It is always cheaper to do the job right the first time.
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
When in doubt, delete it.
Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
When you're out of quality, you're out of business.
Being convinced one knows the whole story is the surest way to fail.
We must define quality as conformance to specifications if we are to manage it.
In a true zero-defects approach, there are no unimportant items.
We can spend our whole lives underachieving.
The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.
Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
The audience only pays attention as long as you know where you are going.
Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
The great discoveries are usually obvious.
It isn't what you find, it's what you do about what you find.
Slowness to change usually means fear of the new.
You have to lead people gently toward what they already know is right.
Selecting the right person for the right job is the largest part of coaching.
