Kim Malone Scott Famous Quotes
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The essence of leadership is not getting overwhelmed by circumstances.
When bosses are too invested in everyone getting along they also fail to encourage the people on their team to criticize one another other for fear of sowing discord. They create the kind of work environment where being "nice" is prioritized at the expense of critiquing and therefore improving actual performance.
There's several reasons why it make sense to begin building a culture of radical candor by asking people to criticize you. First, it's the best way to show that you are aware you are often wrong and that you want to hear about it when you are. You want to be challenged. Second, you'll learn a lot. Few people scrutinize you as closely as do those that report to you. [...] Third, the more first hand experience you have with how it feels to receive criticism, the better idea you'll have of how your own guidance lands for others. Fourth, asking for criticism is a great way to build trust and strengthen your relationships.
There's nothing like emotional bondage to create the conditions for Ruinous Empathy.
Make sure that you are seeing each person on your team with fresh eyes every day. People evolve, and so your relationships must evolve with them. Care personally; don't put people in boxes and leave them there.
