Des Traynor Famous Quotes
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The idea that 20% of the features will get you 80% of the value may well be correct, but it also means that on important tasks, you're giving the customers B-grade experieence where it matters most.
Fun fact: when Microsoft asked their users what they wanted added to Office, they found 90% of the requested features were already there.
If you ask why enough times, eventually you'll work it out and get to the root cause.
